Customer Success Manager

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

• Customer Relationship Management: Develop and maintain strong customer relationships, understanding their business needs and technical requirements.

• Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.

• Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.

• Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.

• Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.

• Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

• Educational Background: Bachelor’s degree in Business, Engineering, or a related field.

• Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.

• Technical Proficiency: Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.

• Interpersonal Skills: strong interpersonal, communication, and presentation skills.

• Relationship Building: Demonstrated ability to build relationships at all levels within an organization.

• Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.