Retail Store Manager (Backcountry)

Washington D.c,Washington D.c.Full Timemid

RetailStore Manager

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Overview

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport,

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RetailStore Manager

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

We are seeking a highly motivated and experienced Store Manager to lead our retail team of Gearheads to connect customers to their pursuits outside and support their gear-related needs. As the Store Manager, you will be responsible for overseeing the day-to-day operations of our physical store, ensuring the highest level of customer service, sales productivity, merchandising decisions, inventory integrity and store profitability. You will also be responsible for extending Backcountry’s culture, core values and operating principles into your workplace, maintaining a positive and enthusiastic work environment. 

This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.

This position will report into the Head of Retail.

Manage all aspects of store operations; sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandising

Monitor store performance metrics, develop action plans and execute to delivery Budget goals across selling and profitability

Recruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customers outdoor activities and needs

Maintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoning

Build loyalty and satisfaction with customers through positive interactions, relationship building activities, and prompt resolution of any issue

Identify local marketing opportunities to further engagement in the community

Manage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategy

Maintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communication

Develop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholders

Collaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiences

5+ years of experience in retail leadership, preferably in an outdoor retail or e-commerce company

Proven track record of achieving sales targets and maximizing profitability

Strong leadership, communication, and interpersonal skills

Excellent organizational and time-management skills

Ability to prioritize tasks, remain flexible and adapt quickly

Proficient in Microsoft Office, point-of-sale (POS) systems and Scheduling tools

Passion for the outdoors and outdoor products

Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators. 

AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry. 

Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands. 

Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

Ability to communicate verbally and work cooperatively with associates and customers

Ability to remain standing for up to 5 hours at a time

Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor

Ability to lift and/or move merchandise weighing up to 50 lbs.

Ability to ascend/descend ladders to retrieve and/or move merchandise

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

Must have a flexible schedule, including availability for nights, weekends, and holidays

Regular and predictable attendance