Product Operations & Internal Product Marketing Lead, DPMS

This is a builder role for someone who gets energized by turning ambiguity into a working system. You have likely spent time in sales, implementation, service, or product yourself, understand why those teams struggle to stay current, and know how to build the process, content, and communication cadence that closes that gap for good, especially as AI accelerates the product delivery cadence to build product experts across the organization.

This is a hands-on, individual contributor role — an excellent fit for someone who has led teams before and is excited to trade management for direct impact, building a brand-new function largely from scratch. You will partner across product, service, sales, and partnerships without direct authority over any of them, earning adoption through credibility and genuinely useful systems rather than positional authority. You are a strong professional, well respected across the organization, you aren’t the product expert yourself but the builder of a program that can build internal passionate product experts, to drive client adoption and value and drive internal efficiencies along the way.

EXPERIENCE/EDUCATION:

• →Bachelor’s Degree in Product Management, Marketing, Business, or other related field.
• →12-15+ years in product operations, product implementation, program management, product servicing or a related cross-functional role, including experience building a function rather than inheriting one.
• →Background in sales, implementation, service, and/or product — or a mix — with real empathy for what it takes to set those roles up for success.
• →A track record of designing robust scalable process and getting people to actually adopt it, not just documenting what already exists.
• →Comfortable working across product, engineering, service, and sales as a collaboration (without direct authority).
• →Strong systems thinker who instinctively looks at recurring work and asks what can be templated, automated, or eliminated.
• →Strong expertise in building programs that drive education and learning.
• →Experience instrumenting a team’s work and using data to guide planning decisions.
• →Prior leadership or management experience is welcome — this role suits someone who has led a team before and is excited to be a one-person show, building a new function from the ground up.
• →B2B SaaS experience, particularly organizations transitioning from on-premises software to cloud, is a plus.
• →Hands-on experience with AI-assisted tooling for operational workflows is a plus.
• →Experience in the regulated, software space, is a plus.

Total Compensation Range: $125,000 - $135,000 USD annually, which includes a base salary and target variable incentive. Actual compensation will be determined based on factors such as skills, experience, and qualifications.