Associate Vice President for Student Success

Senior Leadership, Strategic Planning, & Administrative Oversight

• →Provide senior leadership and administrative oversight for assigned departments, ensuring alignment with the University's Strategic Plan, the CSU Student Success initiatives, and divisional priorities.
• →Serve as a strategic advisor to the Vice President by providing leadership, analysis, and recommendations on complex student success, organizational, operational, and policy matters.
• →Lead the development, implementation, and assessment of strategic goals, annual priorities, and operational plans that advance student success and organizational effectiveness.
• →Direct, supervise, mentor, and evaluate assigned directors, management personnel, and staff while fostering accountability, collaboration, innovation, and professional growth.
• →Provide oversight of departmental budgets, resource allocation, staffing, and operational planning to ensure effective stewardship of university resources.
• →Develop, implement, and evaluate policies, procedures, and business practices that improve organizational effectiveness, operational efficiency, and service delivery.
• →Lead organizational change initiatives and continuous improvement efforts designed to enhance institutional effectiveness and student outcomes.
• →Utilize institutional data, assessment findings, and emerging trends to inform strategic decision-making and establish priorities.
• →Serve on senior leadership teams, university committees, and task forces representing the Division of Student Affairs and Strategic Enrollment Management.
• →Ensure compliance with applicable CSU policies, state and federal regulations, accreditation standards, and university procedures.

Institutional Student Success Strategy, Assessment & Program Effectiveness

• →Provide senior leadership for the planning, implementation, assessment, and continuous improvement of institution-wide student success initiatives, including but not limited to Graduate Student Leaders, first-year experience programming, mentoring and peer engagement initiatives, and university-wide assessment efforts that support student persistence, engagement, and degree completion.
• →Develop and implement university-wide strategies that improve student access, retention, persistence, graduation, career readiness, and overall student success.
• →Collaborate with Institutional Research and Program Assessment (IRPA), predictive analytics, assessment data, and performance metrics to identify trends, evaluate program effectiveness, and recommend evidence-based improvements.
• →Identify institutional barriers affecting student success and collaborate with campus leadership to develop sustainable solutions that improve the student experience.
• →Promote equitable student outcomes through initiatives that support historically underserved, first-generation, low-income, student-athlete, and justice-impacted student populations.
• →Ensure assigned departments utilize assessment, program review, and continuous improvement practices to measure effectiveness and demonstrate student success outcomes.
• →Collaborate with campus partners to develop integrated approaches that strengthen academic support, student engagement, career development, wellness, and holistic student success.
• →Prepare executive reports, presentations, and recommendations regarding student success initiatives, institutional performance, and emerging priorities.

Strategic Partnerships, Advocacy, & University Engagement

• →Develop and maintain collaborative partnerships with campus departments, community organizations, governmental agencies, nonprofit organizations, employers, and regional stakeholders that support student success and community engagement.
• →Represent the University and the Division of Student Affairs and Strategic Enrollment Management on campus committees, community boards, professional organizations, CSU systemwide committees, and external partnerships.
• →Foster collaborative relationships across Academic Affairs, Enrollment Management, Athletics, University Advancement, and other campus divisions to promote integrated student success initiatives.
• →Collaborate with University Advancement and external partners to identify funding opportunities, support grant development, and strengthen philanthropic investments that enhance student success programs and services.
• →Lead or participate in university-wide initiatives, special projects, and strategic priorities as assigned by the Vice President.
• →Represent the University through presentations, conferences, professional associations, and community events to promote institutional priorities and share best practices in student success.
• →Build collaborative partnerships that expand experiential learning opportunities, career pathways, civic engagement, and community-based learning experiences for students.
• →Collaborate with University Advancement to secure and steward external funding.

• Doctorate or terminal degree from an accredited institution in education, student affairs, public administration, or a related field.
• Minimum of three (3) years of progressive leadership experience in student success, student affairs, student services, enrollment management, or access and equity-related initiatives within a higher education setting.
• Demonstrated experience in developing, leading, or supporting institutional programs that serve historically low-income, first-generation, and underrepresented student populations.
• Strong knowledge of campus and community resources that support the academic, personal, and professional development of students from diverse backgrounds.
• Familiarity with the academic, social, emotional, and cultural challenges commonly experienced by traditionally underserved student populations.
• Experience working within or alongside outreach and support programs such as TRIO, EOP, CAMP, HEP, or similar federally and state-funded initiatives.
• Evidence of effective collaboration with university advancement, grants administration, or philanthropic entities to secure external resources.
• Active engagement in relevant professional associations (e.g., NASPA, ACPA, AACRAO) and demonstrated commitment to professional development and industry best practices.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

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• Regular and reliable attendance is required.
• Demonstrated commitment to equity, inclusion, and social justice with in-depth knowledge of and sensitivity to the challenges faced by historically low-income, first-generation, and underrepresented student populations.
• Proven ability to lead with cultural competence, emotional intelligence, and respect for individual differences across diverse campus and community constituencies.
• Advanced analytical and interpersonal skills, with the capacity to address complex organizational challenges and interpret student access, retention, and success data.
• Ability to independently manage multiple high-level initiatives with competing priorities and time-sensitive deadlines.
• Demonstrated expertise in program administration, assessment, and improvement within higher education, particularly in student development and support services.
• Effective budget management skills and experience with fiscal oversight, resource allocation, and grant or external funding stewardship.
• Proficiency in leveraging student information systems, assessment platforms, and technology to enhance operational efficiency and student outcomes.
• Skilled in developing and maintaining collaborative partnerships with internal and external stakeholders, including K–12 districts, community organizations, and higher education institutions.
• Ability to prepare and deliver professional-level presentations, reports, and policy recommendations.
• Capacity to maintain diplomacy in sensitive interpersonal and institutional matters.
• Sound understanding of university policies, procedures, and regulatory frameworks governing student services, enrollment management, and administrative operations.
• Ability to effectively lead, motivate, and develop a team in a fast-paced, evolving environment that values continuous learning and professional development.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.