Benefits Services Analyst

Join our Employee Services team as a Benefits Services Analyst and play a vital role in delivering high-quality benefits support and services to university employees. This position combines benefits administration, problem-solving, data management, and cross-functional collaboration with opportunities to contribute to annual enrollment, special projects, and initiatives that enhance the employee experience and strengthen People & Culture operations.

• →Perform the full range of work related to the administration of employee benefits, retirement programs, including coordinating benefit-related matters for employees on leave.
• →Research, analyze, and resolve benefit-related employment data ranging from routine to moderate complexity.
• →Maintain and update employee benefit and related data in automated information systems (PeopleSoft, CHRS, PIMS, MyCalPERS) and other applicable systems.
• →Prepare and process benefit plan documents, enrollment changes, retirement-related transactions, and other benefit information.
• →Certify pertinent information in MyCalPERS and maintain and key data into PIMS for the Affordable Care Act (ACA).
• →Maintain confidential employee benefit files and records and ensure the accuracy and integrity of employee benefit data.
• →Serve as a liaison between Benefits and Payroll on matters involving employee benefit deductions, enrollment changes, retirement contributions, benefit-related pay adjustments, and other transactions requiring coordination between the two areas.
• →Review benefit-related payroll information and identify discrepancies between benefit elections, employee records, and payroll deductions; research and coordinate corrections as appropriate.
• →Provide/enter benefit-related information into payroll and benefits systems, including PIMS, PeopleSoft, MyCalPERS, and other applicable systems.
• →Coordinate with Payroll, the State Controller’s Office, and other People & Culture staff to resolve benefit-related payroll discrepancies and ensure timely and accurate processing.
• →Assist with audits, reconciliations, reports, and data reviews involving employee benefits and payroll-related information.
• →Participate in the new employee benefits orientations and other employee education activities.

• Ability to communicate with constituents in a professional and respectful manner
• Thorough knowledge of general HR and employee benefits methods, procedures, and practices; working knowledge of payroll processes and their relationship to employee benefit administration
• Ability to maintain confidentiality and appropriately handle sensitive information
• Flexibility to adapt to changing priorities and deadlines
• Ability to analyze and interpret technical procedures, regulations, policies, and collective bargaining agreement provisions related to employee benefits and payroll
• Ability to maintain data integrity and accuracy across multiple systems and generate reports as needed
• Analytical skills to collect, analyze, and summarize human resources data and metrics
• Skill in following guidelines and providing input and feedback as required and applicable to regulatory compliance
• Computer skills to appropriately use technology and relevant software packages as required
• Excellent customer service and interpersonal skills and ability to establish and maintain effective working relationships with employees, vendors, insurance carriers, state agencies, Payroll, and other People & Culture Staff
• Ability to handle multiple work priorities, meet deadlines, maintain confidentiality, and appropriately handle sensitive employee information

• Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

• Two years of progressively responsible full-time benefits administration; Experience in benefits administration in the CSU system or any other benefits administration experience; Experience with PIMS, PeopleSoft/Oracle, MyCalPERS databases; Experience delivering presentations, training and orientations; Two years of customer service where handling of sensitive and confidential matters was required.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 7, 2026 through September 20, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

People and Culture
jobs@sjsu.edu

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

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