Coordinator for Residential Education, Student Care Initiatives (Student Services Professional III)

The Coordinator for Residential Education, Student Care Initiatives (Student Services Professional III) plays a vital role in supporting the well-being and success of students living on campus. Reporting to the Associate Director of Residential Education, this position provides case management, crisis response, and individualized support for students experiencing personal, behavioral, mental health, or other significant life challenges. This role works collaboratively with Residential Education staff, campus partners, and community resources to assess student needs, coordinate interventions, and promote a safe, supportive, and inclusive residential experience. Through proactive outreach, consultation, and student advocacy, this role helps foster student success and strengthen the overall residential community.

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  Provide individualized case management and support for students experiencing crises or significant challenges, including mental health concerns, substance misuse, physical health issues, roommate conflicts, and other complex life circumstances. 

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  Assess student situations, determine appropriate interventions, coordinate referrals, and develop follow-up plans that connect students with campus and community resources. 

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  Serve as a resource for consultation for Residential Education staff, offering guidance, support, and strategies to address student concerns and navigate challenging situations. 

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  Collaborate with campus partners, behavioral intervention teams, and community agencies to coordinate care, monitor student progress, and support successful outcomes. 

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  Maintain accurate case records, track trends and outcomes, and prepare reports and assessments that inform departmental planning and student support initiatives. 

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  Lead outreach efforts and communication with students, families, and campus stakeholders while ensuring compliance with FERPA and other applicable regulations. 

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  Develop and deliver training programs, resources, and best practices for student leaders and professional staff related to crisis response, referrals, student care, and community well-being. 

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  Support departmental initiatives and emergency response efforts by contributing to policy development, process improvement, conflict resolution strategies, and residential community support programs.

• This is a full-time (1.0 time-base), benefits-eligible, temporary position with an anticipated end date of February, 28, 2027 with the possibility of reappointment. 

• This position is designated as exempt under FLSA and is not eligible for overtime compensation. 

• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. 

• This position is approved for partial telecommuting with onsite work in San Diego.

The Division of Student Affairs and Campus Diversity is dedicated to supporting student success, well-being, and belonging through a wide range of programs and services that enrich the student experience. By fostering an inclusive and welcoming campus environment, the division helps students achieve their academic, personal, and professional goals while promoting excellence, equity, diversity, and community engagement across San Diego State University.

As part of the Division of Student Affairs and Campus Diversity, the Residential Education Office plays a key role in shaping the student experience outside the classroom. The department creates engaging living-learning communities within campus housing, where students have opportunities to build connections, develop leadership skills, explore personal and academic interests, and participate in programs that support their growth and success. Through its commitment to student development, inclusion, and community building, Residential Education helps students make the most of their SDSU experience while fostering a strong sense of belonging.

For more information regarding the Division of Student Affairs and Campus Diversity, click here.

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution, where such are job-related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. 

A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

• Strong relationship-building skills and the ability to work collaboratively with students, families, campus partners, and community organizations.

• A passion for supporting student success and creating meaningful opportunities for diverse student populations.

• Excellent communication skills, with confidence in presenting information, counseling students, and building trust in both one-on-one and group settings.

• The ability to analyze situations, solve problems, and make sound decisions in complex or sensitive circumstances.

• Strong organizational and time-management skills, with the ability to balance multiple priorities and meet deadlines in a fast-paced environment.

• Initiative, resourcefulness, and the ability to work independently while contributing positively to a team environment.

• Experience gathering, evaluating, and interpreting information to develop recommendations and support student success.

• Professionalism, discretion, and sound judgment when handling confidential, urgent, or high-impact student matters.

• A commitment to inclusive student services, cultural awareness, and creating a welcoming environment for all students.

• The ability to adapt quickly, learn new programs and policies, and contribute to the continuous improvement of student support services.

Must possess or be able to obtain a California driver’s license within 30 days of hire.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Apply by July 6, 2026, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.  Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao, pythao@sdsu.edu.

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