Engineering Student Success Center Administrative Support Coordinator

The Engineering Student Success Center (ESSC) Administrative Support Coordinator provides comprehensive administrative and operational support for the Student Success Center, ensuring the efficient day-to-day operation of the center while serving as the primary point of contact for students, faculty, staff, and visitors. Working independently under general supervision, this position coordinates front desk operations, manages calendars, maintains department communications and website content, supports budgeting and procurement activities, and coordinates events and special projects. The role also provides administrative support to center leadership, supervises student assistants, and contributes to a welcoming, responsive, and student-centered environment that supports the College of Engineering's student success initiatives.

• →Coordinate daily administrative and front desk operations, providing exceptional customer service to students, faculty, staff, and visitors.
• →Manage calendars, advising appointments, room reservations, travel arrangements, and meeting logistics for center leadership and staff.
• →Coordinate procurement activities, reconcile purchases, maintain office supplies, and assist with budget monitoring.
• →Supervise, schedule, train, and monitor student assistants, including approving timesheets and coordinating front desk coverage.
• →Maintain and update the department website, digital communications, social media content, and promotional materials.
• →Prepare correspondence, reports, mailings, newsletters, flyers, and other communications supporting center operations and events.
• →Maintain records, filing systems, data, and reports while ensuring accuracy, confidentiality, and compliance with university policies.
• →Respond to inquiries regarding university resources, academic policies, and student services, referring complex issues to appropriate staff.
• →Coordinate and provide administrative support for special events, orientations, workshops, receptions, and college-wide activities.
• →Support onboarding activities for new staff and perform special projects and other administrative duties as assigned.

• Excellent written, verbal, and interpersonal communication skills with a strong customer service focus.
• Ability to communicate professionally and effectively with diverse populations and stakeholders.
• Knowledge of office administration practices, business writing, grammar, and correspondence preparation.
• Proficiency with Microsoft Office and the ability to learn and utilize enterprise systems, databases, web content management systems, and related software.
• Ability to organize multiple priorities, manage calendars, coordinate events, and maintain accurate records.
• Strong analytical, problem-solving, and sound decision-making skills.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Ability to interpret and apply university policies, procedures, and administrative guidelines.
• Strong attention to detail with the ability to produce accurate work in a fast-paced environment.
• General awareness of emerging technologies, including artificial intelligence (AI), and willingness to use them responsibly and ethically.

• Completion of a high school program, technical/vocational program, or their equivalents
• Three years of related office work experience

• Demonstrated experience with software applications such as word processing, spreadsheet manipulation, database management, and HTML formatting, desktop publishing, graphic design, Internet, and email browser
• Demonstrated experience with CMS/PeopleSoft and EAB Navigate/Spartan Connect
• Demonstrated experience composing correspondence and reports
• Experience working in student services environment in higher education
• Demonstrated experience working effectively with individuals from varied backgrounds, including students with diverse educational and socioeconomic experiences

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: June 26, 2026 through July 12, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

People and Culture
jobs@sjsu.edu

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

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