Information Technology Services - Student Assistant

Student assistant for the Information Technology Services division. Duties include direct support to the Technology Support Center (TSC) and may include support to the following departments as well: Training Services, Accessible Technology Services, Smart Classroom Technologies (SCT), Enterprise and Cloud Services (ECS), Office of the CIO, and Office of the Vice President. All tasks are performed under the direct supervision of professional ITS staff to ensure quality, accuracy, and adherence to university standards.

This position will serve as initial point of contact for students, faculty, and staff visiting the TSC. Students will be responsible for staffing the front desk, answering calls as the campus operator, and/or assisting the SCT team with audio/visual support for classroom calls or events. This includes assisting students, faculty, and staff with questions, Coyote OneCards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam.) As a campus operator, students are responsible for handling incoming calls to campus’ general phone number. This includes answering general questions regarding the University, handling emergency request following established procedures, and forwarding calls received from students, faculty, staff, and the general public to the respective person or department based on the caller’s request. Smart Classroom Technologies duties include, but are not limited to: serve as a point of contact for students, faculty, and staff who are requesting audio/visual services for smart classrooms, conference rooms, and other needs throughout the University. Assisting ECS includes working with server room operations, including the installation and removal of server equipment and maintaining server room organization, maintaining organized and secure data center environments, documenting infrastructure, supporting wireless network deployments, installing and maintaining wireless access points (WAPs), assisting with backup battery systems, telecommunications infrastructure, structured cabling, and other enterprise technology projects throughout the university.

Technology Support Center (TSC)
- Serve as the first point of contact for students, faculty, staff, and visitors seeking technology assistance.
- Assist customers with Coyote OneCard services, CoyoteID password resets, Wi-Fi (Eduroam) connectivity, software support, and general computer troubleshooting.
- Answer campus-related questions and provide exceptional customer service.
- Assist with resolving issues involving computer lab equipment, printers, kiosks, charging stations, and other campus technology resources.
- Escalate technical issues to professional staff when appropriate.
- Maintain accurate documentation of support requests and completed work.

Campus Operator Support
- Answer incoming calls to the University's main telephone number.
- Provide accurate information regarding university services, departments, and resources.
- Route calls to the appropriate campus departments.
- Follow established emergency call handling procedures and communication protocols.

Enterprise & Cloud Services (ECS)
- Assist with day-to-day operations within university data centers and server rooms.
Install, relocate, label, inventory, and remove servers, network equipment, and related hardware.
- Maintain organized server racks, cable management, and equipment storage.
- Document server room infrastructure and maintain accurate inventory records.
- Assist with power connection tracking and equipment documentation for remote management.
- Utilize workplace hand tools such as screwdrivers, measuring tapes, and cable management tools.
- Maintain clean, organized, and secure data center environments while following established safety procedures.

Telecommunications Services
- Assist with installation, maintenance, and troubleshooting of wireless access points (WAPs).
- Support telecommunications infrastructure projects, including structured cabling and network equipment installations.
- Assist with backup battery system installation and maintenance.
- Pull, route, label, and organize telecommunications and network cabling.
- Assist professional staff with field installations and technology upgrades throughout campus.
- Follow all safety standards while working in telecommunications closets, equipment rooms, and field environments.

Smart Classroom Technologies (as assigned)
- Assist with audio/visual support for smart classrooms, conference rooms, campus events, and instructional technology.
- Respond to classroom technology requests and provide basic troubleshooting support.

General Responsibilities
- Support other ITS departments including Training Services, Accessible Technology Services, Office of the CIO, and Office of the Vice President as assigned.
- Complete clerical and administrative tasks as needed.
- Maintain professionalism, confidentiality, and excellent customer service.
- Participate in departmental projects and special assignments.
- Perform other duties as assigned.

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

- Reliable attendance and punctuality are essential to ensure consistent service coverage and to support fair scheduling practices for all team members.
- Maintain a positive attitude and offer practical solutions to resolve presented situations.

Work status: Part-Time, Temporary, Seasonal

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking
CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.

Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.

Advertised: Aug 06 2026 Pacific Daylight Time
Applications close: Sep 06 2026 Pacific Daylight Time

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