Technology Support Specialist I

San Diego State University is looking for a customer-focused and technically curious Technology Support Specialist I to support the university’s technology-enabled learning environments. In this role, you’ll provide frontline technical support for classroom and audiovisual technologies, assist with the installation and maintenance of instructional systems, and help ensure reliable technology experiences for faculty, staff, and students. Working as part of the Learning Environments team, you’ll contribute to innovative teaching and learning spaces across campus.

• →User Support & Technology Services
  • →Provide technical support and consultation for faculty, staff, and students to resolve technology issues and optimize system performance.
  • →Troubleshoot hardware, software, and audiovisual technologies in classrooms and other instructional spaces.
  • →Deliver user training and develop support materials that help maximize technology adoption and effectiveness.
  • →Respond to technology requests promptly while maintaining a high level of customer service.
• →Learning Environment & Classroom Support
  • →Support the operation and maintenance of classrooms, labs, conference rooms, and other technology-enabled spaces.
  • →Configure systems to meet instructional needs while ensuring reliable performance and connectivity.
  • →Perform preventative maintenance and assist with equipment upgrades and technology refreshes.
  • →Help maintain secure, functional, and accessible instructional environments.
• →Systems Integration & AV Technology
  • →Install, configure, and test audiovisual equipment, including displays, cameras, microphones, video capture appliances, and control systems.
  • →Assist with Classroom and active learning environment projects, including hardware installation and system integration.
  • →Support classroom streaming, special events, and instructional technology initiatives.
  • →Research emerging instructional technologies and contribute to innovative learning environments.
• →Collaboration & Continuous Improvement
  • →Collaborate with IT colleagues, faculty, and campus partners to support instructional technology initiatives.
  • →Assist with preparing documentation, cost estimates, and technical recommendations for classroom technology projects.
  • →Contribute to ongoing improvements in technology services and learning environment operations.

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Work hours are Monday - Thursday 1:30 pm to 10:00 pm and Friday 10:00 am to 4:30 pm, but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community.

The IT Services (ITS) | Learning Environments department is responsible for designing, delivering, and supporting technology enabled instructional spaces and conference rooms that advance teaching, learning, collaboration, and engagement at San Diego State University. The department leads the development and standardization of classroom and audiovisual technologies, ensuring reliable, accessible, and consistent experiences across academic and administrative spaces campus wide.

In partnership with faculty, academic units, and IT Services, Learning Environments integrates pedagogy and technology through the full lifecycle of instructional and conference space technologies, from planning and implementation to support and continuous improvement. Through proactive service and technical expertise, the department enables high quality, flexible, and future ready learning and meeting experiences for the SDSU community.

For more information regarding the IT Services (ITS) | Learning Environments department, click here.

Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis.

• General knowledge of information technology systems, applications, and networks.
• General knowledge of hardware and software troubleshooting and related technology support practices.
• Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions.
• Computer skills to appropriately respond to IT complaints and issues.
• Preferred:
  • Experience providing technology support in a professional or educational environment.
  • Experience with audiovisual (AV) control systems or similar technologies.
  • Experience preparing technical diagrams and documentation (e.g., line drawings, floor plans, parts lists, work plans) for technology implementation or infrastructure projects.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Back to search results Apply now Refer a friend

Valid California Driver’s License or the ability to obtain one within 30 days of hire.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.