Medical Support Specialist - Weekends (Remote)

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

• Supporting patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.

• In the UK we grew from 5,000 to ~30,000 patients , received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165.
• Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb.

Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.

The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.

• →Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided;
• →Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation;
• →Responding to medical incidents within agreed SLAs;
• →Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences;
• →Proactively engaging with patients throughout their treatment journey;
• →Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
• →Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.

• A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a:
  • Pharmacist; or
  • Nurse; 
• Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus
• Tech-savvy - you are confident in navigating digital applications for clinical practice.
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
• Trust - patients trust you implicitly because of your experience, your confidence and your manner
• Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
• Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

• Experience of supporting or treating patients via online, text-based asynchronous conversations
• Experience of supporting or treating patients patients with modern weight loss treatments