Technology Support Specialist II

San Diego State University is seeking a Technology Support Specialist II to provide hands-on IT support across SDSU Imperial Valley campuses.

In this role, you’ll help faculty and staff with the technology they rely on every day—from computers and software to classrooms, labs, audiovisual equipment, and connectivity. Your work will include troubleshooting technical issues, setting up and maintaining equipment, deploying computers and software, and helping users navigate their technology needs.

If you enjoy solving problems, working directly with people, and having variety in the technology you support, this role offers the opportunity to put those skills to work as part of the SDSU Imperial Valley community.

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

• Install, configure, maintain, and troubleshoot computers, software, operating systems, peripherals, and other technology.
• Support technology used in offices, classrooms, labs, and other campus environments.
• Assist with computer and software deployments, equipment moves, upgrades, and standardized configurations.
• Troubleshoot network connectivity and system issues, coordinating with other IT teams when needed.

• Work directly with faculty and staff to resolve technology issues and understand their support needs.
• Provide technical guidance and training to users with varying levels of technology experience.
• Collaborate with SDSU IT colleagues and vendors to troubleshoot and resolve issues.
• Document incidents and resolutions using ServiceNow.

• Test and maintain software, security configurations, workstations, and other assigned technology.
• Help identify and evaluate technology tools and equipment based on campus needs.
• Maintain documentation for system configurations, procedures, and troubleshooting.
• Support the ongoing maintenance and reliable operation of technology across SDSU Imperial Valley.

We’re looking for a technology professional who enjoys troubleshooting, helping people, and working with a variety of technology.

Experience in the following areas is especially valuable:

• Hardware, software, and peripheral troubleshooting
• Windows and/or Mac environments
• Computer and software setup, configuration, and deployment
• Basic network connectivity and system troubleshooting
• Providing approachable, service-focused technical support
• Classroom, lab, audiovisual, or other specialized technology

Bilingual English/Spanish skills are a plus.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. 
• This position will work at both SDSU Imperial Valley campuses, with an anticipated schedule of three days per week at the Calexico campus and two days per week at the Brawley campus. The schedule may vary by semester based on class schedules and campus operational needs. Advance notice will be provided of any schedule changes.

• Experience working in an information technology environment.
• Experience troubleshooting a variety of software and hardware issues.

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

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All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.