Technology Support Specialist (Technology Support Specialist I), Information Technology Services

Classroom & Audio/Visual Technology Support:

• →Provide technical support for classroom and instructional audio/visual equipment, including assisting with the setup, installation, configuration, and basic maintenance of AV systems and related technology.
• →Troubleshoot and resolve routine hardware, software, and connectivity issues in classroom technology environments; monitor equipment functionality, document support activities, and escalate more complex problems to senior staff as needed.

End-User Technical Support & Service Desk:

• →Utilize multiple modalities to serve as the first point of contact for end-user technical support by assisting faculty, staff, and students with computer hardware, software, account access, and peripheral-related issues in a timely and professional manner. Modalities include in-person, virtual, phone, email, and ticketing systems.
• →Troubleshoot and resolve routine technical problems for desktops, laptops, printers, and standard software applications by following established service desk procedures and escalating advanced technical problems to higher-level support staff when necessary.

Technology Deployment, Configuration & Maintenance:

• →Install, configure, and deploy desktop computers, laptops, software applications, and related technology equipment in support of daily campus and office operations by following standard campus procedures.
• →Perform routine system updates, preventative maintenance, and basic troubleshooting for assigned technology equipment; maintain accurate inventory and asset records, coordinate equipment repairs, and assist with device replacement and lifecycle activities.

Instructional Technology Support & Training:

• →Provide technical assistance and basic training to faculty, staff, and students on the use of instructional technologies, classroom applications, and campus-supported software to support effective teaching and learning.
• →Assist in creating and maintaining user guides, reference materials, and support documentation; assist with the integration and day-to-day use of instructional technology tools and respond to routine user questions and support requests.

Event & Operational Support:

• →Assist with the setup, basic operation, testing, and teardown of audio/visual equipment for campus meetings, presentations, classes, and special events.
• →Provide on-site technical support during scheduled events by monitoring equipment functionality, addressing routine operational issues, and coordinating with senior technical staff when additional support is required. · May drive campus golf cart to access campus locations to provide technical equipment support.

Other classification-related duties as assigned:

• →Perform other classification-related duties as assigned in support of departmental operations, instructional technology services, campus initiatives, and university operational priorities.

• Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown may be substituted for the required education on a year-for-year basis.

• General knowledge of information technology systems, applications, and networks.
• General knowledge of hardware and software troubleshooting and related technology support practices.
• Organizational and time management skills to plan, organize, and prioritize work.
• Attention to detail and accuracy.
• Analytical skills to collect and analyze information and troubleshoot problems.
• Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to work independently and as part of a team as well as build relationships with diverse stakeholders.
• Computer skills to appropriately respond to IT complaints and issues.

• Proficiency in hardware and software technologies
• Ability to pay attention to details and to meet deadlines and milestones
• Patience and well-developed interpersonal relations skills
• Previous professional experience working in a higher education environment is highly desired.
• Great customer service skills
• Ability to manage time and priorities
• Experience in using Microsoft Office software (i.e., Outlook, Word, Excel)
• Excellent oral and written communication skills
• Basic knowledge of the specialty work area demonstrated by an understanding and use of general principals and terminology
• Demonstrated understanding of the standard technology and systems in place with the capability of supporting and operating the technology. 
• Ability to recognize problems, identify possible causes, and refer to appropriate party for resolution.
• Ability to solve problems where precedents exist and acquire knowledge in related specialties. Demonstrated ability to work as a team member.
• Ability to effectively communicate, both verbally and in writing.

• Valid CA Driver’s License

Work status: Full-time/Non-Exempt/Temporary

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. 

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Advertised: Oct 13 2026 Pacific Daylight Time
Applications close: Oct 27 2026 Pacific Daylight Time

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