Environmental Protection Dispatcher (Now hiring for second and third shift dispatcher roles)

Introduction

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nYour path in Dispatching with the State of Connecticut.\r\n\r\n\r\nEP Dispatcher → EP Lead Dispatcher\r\n\r\n\r\nStart. Stay.�\r\n\r\n\r\nGrow ↑\r\n\r\n\r\n\r\nThe Connecticut Department of Energy and Environmental Protection (DEEP) is hiring two (2) Environmental Protection Dispatchers�within the Environmental Conservation Police (EnCon) Division of the Bureau of Outdoor Recreation (BOR) in Hartford.�\r\n\r\n\r\nThe Emergency Dispatch Center operates 24/7 and provides a vital communication link between DEEP operations, public safety agencies, and the public.\r\n\r\n\r\n\r\n\r\n\r\nSchedule\r\n\r\n• Second Shift: Thursday through Monday, 3:00 pm – 11:00 pm\r\n• Third Shift (Weekends):\r\n– Friday 11:30 pm – Saturday 7:30 am\r\n– Saturday 11:30 pm – Sunday 7:30 am\r\nThen: Second Shift on Monday, Tuesday, and Wednesday, 3:30 pm – 11:30 pm\r\n\r\n\r\n\r\nWhat We Can Offer You\r\n\r\n•�Comprehensive state employee benefits\r\n• Access to the�State Employee Benefits Overview�page to explore available options\r\n• Professional growth and development opportunities\r\n• A commitment to supporting a healthy�work/life balance\r\n\r\n\r\n\r\n\r\nPosition Highlights\r\n\r\n\r\n• Calm individuals in crisis\r\n• Make split-second decisions\r\n• Gather and relay information clearly, accurately, and rapidly in urgent situations\r\n• Multi-task across phone, radio, and computer systems under stress\r\n• Maintain composure in emergency scenarios\r\n• Build and maintain cooperative working relationships\r\n• Communicate clearly in spoken and written English\r\n• Hear and discern multiple types of audible signals simultaneously\r\n• Use computers, type efficiently, and navigate technology comfortably\r\n\r\n\r\n\r\n\r\n\r\n\r\nAbout Us\r\nThe Connecticut Department of Energy and Environmental Protection (DEEP) is dedicated to conserving, improving, and protecting natural resources and the environment while expanding access to clean, reliable, and affordable energy.\r\n\r\n\r\nThe Bureau of Outdoor Recreation includes the Parks, Environmental Conservation Police, and Boating Divisions. The mission of the State Environmental Conservation Police (EnCon) Division is to protect natural resources and promote public safety through education, outreach, and enforcement.\r\n\r\n

Selection Plan

\r\nFor Assistance in Applying\r\n• Review the�Applicant Tips on How to Apply.\r\n• Visit the�Applicant Reference Library�for additional support throughout the recruitment process.\r\n\r\n\r\nBefore You Apply\r\n•�Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the posting by the closing date. These qualifications must be clearly specified on your application.\r\n•�Educational Credits:�List your earned credits and degrees accurately. Institutions must be accredited. For foreign education, provide equivalency documentation from a recognized U.S. accrediting service.\r\n•�Resume Policy:�Per�Public Act 21‑69, resumes are not accepted during the initial application process. Additional documents (cover letter, transcripts, performance reviews, etc.) may be requested later.\r\n•�Preferred Shift/Location:�Select all locations and shifts you are willing to work. Failure to do so may limit your consideration for specific vacancies.\r\n•�Timely Submission:�All application materials must be submitted by the posting deadline. Revisions cannot be made after you submit. Late submissions are rarely accepted; applicants may request exceptions by emailing�DAS.SHRM@ct.gov�and providing documentation of incapacitating circumstances during the entire posting period.\r\n•�Salary Calculations:�For current state employees, salary calculations may differ between branches of state government.\r\n•�How to Apply:�The only way to apply is through the “Apply” or “Apply Online” buttons on the official State of Connecticut Online Employment Center posting.\r\n\r\n\r\nAfter You Apply\r\n•�Check Your Status:�Email providers may delay messages. Regularly review your�Personal Status Board�for updates, questionnaires, and tasks. You may also enable SMS notifications.\r\n•�Referral Questions:�You may be required to complete Referral Questions (RQs) after the posting closes. Access them through your email or your Personal Status Board.\r\n•�Prepare for an Interview:�Only candidates whose experience aligns most closely with the role will be interviewed. Review the�Interview Preparation Guide�to get ready.\r\n•�Stay Connected:�Monitor your Personal Status Board daily and check all email folders (including spam).\r\n•�Future Vacancies:�Applications to this recruitment may be considered for future vacancies in this job class.\r\n•�Employment Rules:�Positions are filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion, and merit rules. Employees are also bound by the State Code of Ethics (www.ct.gov/ethics).\r\n\r\n\r\nQuestions? We’re Here to Help\r\nDue to high volume, we are unable to confirm receipt or provide individual status updates. For recruitment updates, check your Personal Status Board or review the Frequently Asked Questions. For additional questions about the process, contact Ben Beaudry at�Benjamin.Beaudry@ct.gov.\r\n\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Energy and Environmental Protection this class is accountable for providing a communication link between the units and/or divisions of the Department of Energy and Environmental Protection, other public safety agencies and the public.\r\n

EXAMPLES OF DUTIES

\r\n Operates radio communication equipment and receives and dispatches radio messages on an assigned shift;\r\n Provides a communications link for personnel in the field or agency headquarters;\r\n Relays information and requests for assistance to appropriate jurisdictions;\r\n Operates computer equipment;\r\n Operates voter system to determine radio transmission capability;\r\n Advises other agencies on incidents of special concern;\r\n Dispatches emergency response teams of the agency;\r\n Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems;\r\n Maintains initial incident report;\r\n Maintains written records and logs of shift activity;\r\n Interprets and relays information to field personnel;\r\n Contacts and may coordinate with agency units and/or agencies such as Federal Aviation Administration, Coast Guard, State Police and local public safety agencies;\r\n Interprets and applies state statutes and regulations pertaining to environmental protection issues;\r\n Independently responds to calls from the general public;\r\n Provides general information or referrals to the general public;\r\n Determines and evaluates whether emergency or non-emergency situations exist, prioritizes and takes appropriate action;\r\n May prepare reports;\r\n Performs related duties as required.\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n Knowledge of\r\n \r\n and ability to operate and monitor communications equipment;\r\n state and federal laws, statutes, regulations and procedural guidelines relating to conservation enforcement;\r\n terminology used in radio communications;\r\n laws, rules and regulations governing radio communications equipment;\r\n \r\n \r\n Skills\r\n \r\n interpersonal skills;\r\n computer keyboarding skills;\r\n \r\n \r\n Ability to\r\n \r\n listen and communicate calmly, effectively and courteously with the public and emergency personnel in emergency and non-emergency situations;\r\n speak proper English and enunciate clearly;\r\n function and react calmly, effectively and efficiently under stress;\r\n determine priorities among multiple issues as well as analyze problems and take appropriate actions;\r\n exercise discretion in handling confidential information;\r\n follow oral and written instructions;\r\n maintain manual and electronic records.\r\n \r\n \r\n\r\n

MINIMUM QUALIFICATIONS

One (1) year of experience in dispatching and operation of communication equipment.

PREFERRED QUALIFICATIONS

• Experience with computer assisted dispatch (CAD), National Crime Information Center (NCIC), and CT On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems\r\n• Experience interpreting and applying conservation enforcement state and federal laws, statutes, regulations, and procedural guidelines\r\n• Experience managing competing deadlines and adapting to changing priorities in a work environment\r\n• Experience extracting information from individuals during emergency response communications\r\n• Experience making independent decisions while evaluating emergency and non-emergency response situations\r\n\r\n\r\n

SPECIAL REQUIREMENTS

\r\n Incumbents in this class must have and maintain certification as a Telecommunicator.\r\n Incumbents in this class must receive certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Teleprocessing (COLLECT) systems within three (3) months of appointment.\r\n Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.\r\n\r\n

CHARACTER REQUIREMENTS

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

PHYSICAL REQUIREMENTS

A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions for long periods of time.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n