Tourist Information Clerk (Seasonal Worker | Office/On-site)

Introduction

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nThe�State of Connecticut,�Department of Economic and Community Development (DECD), has anticipated openings for multiple�Tourist Information Clerk (Seasonal Worker) opportunities.\r\n\r\n\r\nTHE ROLE\r\n\r\n\r\n\r\n\r\nThe Welcome Center Program is highly visible and creates the opportunity to promote tourism activities, overnight stays, attractions, dining, and cultural-related experiences directly to a targeted audience and specifically to Connecticut.\r\n\r\n\r\n\r\nAs a Tourist Information Clerk, you will:\r\n\r\n\r\n\r\n\r\n Promote the State of Connecticut as a vacation destination to incoming visitors;\r\n Serve as a Connecticut Ambassador and tourism spokesperson to first-time visitors;\r\n Greet walk-in visitors and provide travel information, itineraries, and directions as requested in a warm and friendly manner;\r\n Conduct customer service outreach to incoming visitors;\r\n Comply with program policy and procedure;\r\n Perform daily duties with limited supervision;\r\n Report to the Welcome Center Program Manager;\r\n Offer suggested travel itineraries to incoming visitors;\r\n Order promotional literature as needed to maintain adequate supply to effectively perform;\r\n Compile daily and weekly volume of visitor statistics and traveling trends;\r\n Sort incoming literature and organize in a user-friendly system for visitors to inquire;\r\n Contact industry members for additional copies of their promotional literature;\r\n Facilitate customer complaints regarding facility conditions and/or services;\r\n Showcase your knowledge of Microsoft software.\r\n\r\nPOSITION HIGHLIGHTS\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n Incumbents must be available for the full duration of the program, which will run from May 23, 2026, through November 1, 2026.\r\n Full-time: 40 hours per week (seasonal role)\r\n Office/on-site work environment�(This position is not remote; hybrid is not available.)\r\n First shift - Centers are open 7 days per week (including holidays) from 9:00 AM to 5:30 PM.\r\n You will report to the Welcome Center Program Manager and share the responsibility to ensure staff coverage - up to 40 hours per week.\r\n Locations:�Danbury, CT; North Stonington, CT; Westbrook, CT; and Willington, CT\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Selection Plan

Selected candidates must be at least 16 or 18 years old, depending on the position.\r\n\r\nFOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov (Opens in a New Window).�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your�Personal Status Board�regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Frank DeCusati at frank.decusati@ct.gov (Opens in a New Window).\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class performs tasks and duties of a seasonal nature by providing services to clients or the public.\r\nWork areas covered by this class shall include the assignments and hourly rates as listed below:\r\n\r\n\r\n \r\n \r\n \r\n \r\n �Assignment\r\n Minimum Hourly \r\n Rates�\t\t\t\r\n Maximum Hourly \r\n Rates�\t\t\t\r\n \r\n \r\n �General\r\n �$16.94\r\n �$19.94\r\n \r\n \r\n �Patient Care Service\r\n �$16.94\r\n �$19.94\r\n \r\n \r\n �Maintenance\r\n �$16.94\r\n �$19.94\r\n \r\n \r\n �Laboratory Assistant\r\n �$16.94\r\n �$19.94\r\n \r\n \r\n �Recreational Aide\r\n �$16.94\r\n �$19.94\r\n \r\n \r\n �Transportation Services (Bus Driver)\r\n �$16.94\r\n �$19.94\r\n \r\n \r\n �Tourist Information Clerk\r\n �$16.94\r\n �$19.94\r\n \r\n \r\n �Specialized Recreational Services\r\n �$16.94\r\n �$19.94\r\n \r\n \r\n �Tourist Information Coordinator\r\n �$16.94\r\n �$19.94\r\n \r\n \r\n �Information Technology System Analysis\t\r\n �$21.94\r\n �$24.94\r\n \r\n \r\n �Engineering\r\n �$20.52\r\n �$23.76\r\n \r\n \r\n �Legal\r\n �$21.94\r\n �$24.94\r\n \r\n \r\n\r\n\r\n\r\nMinimum and maximum hourly rates will be subject to the following criteria:\r\n\r\n\r\n\r\n Returning Seasonal Workers may receive $.50 an hour additional compensation for each season of service up to the maximum hourly rate.\r\n\r\n\r\nOR \r\n\r\n\r\n Experienced workers in the specific functional area with another employer may be credited with such time on an equivalent basis to seasons worked and granted the same additional compensation up to the maximum hourly rate.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nOR\r\n\r\n\r\n Undergraduate or graduate students may be granted additional compensation of up to $.50 more per hour (up to the maximum hourly rate) for each full year of completed education on the basis of 30 semester hours equaling one (1) year.\r\n\r\n\r\n\r\n\r\n\r\nNOTE:�Determination of hourly rate is based on the above criteria. Additional compensation is based on only one criterion. It is not intended for individuals to receive additional compensation through application of the multiple criteria listed above.\r\n

EXAMPLES OF DUTIES

\r\n Assists tourists by providing information on highway directions, tourist and camping facilities, points of interest and events in state; \r\n Performs related duties as required.\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n Knowledge of\r\n \r\n principles, practices and procedures of assigned specialty;�\r\n operation of equipment, materials and activities of assigned specialty;�\r\n \r\n \r\n Knowledge to degree necessary for dealing with and understanding an individual’s behavior;\r\n \r\n \r\n \r\n Skills\r\n \r\n interpersonal skills;�\r\n oral and written communication skills;\r\n techniques of assigned specialty skills;�\r\n \r\n \r\n Ability to\r\n \r\n assist individuals in self-care habits, personal hygiene and proper social conduct where applicable;�\r\n understand and carry out written orders and oral instructions;�\r\n \r\n \r\n Adequate physical strength and stamina to perform duties;�\r\n Some positions may require supervisory and/or leadership abilities.\r\n\r\n

MINIMUM QUALIFICATIONS

Any experience and training that could reasonably be expected to provide the knowledge, skills and abilities listed above.

PREFERRED QUALIFICATIONS

\r\n Experience working independently\r\n Experience with customer service\r\n Experience using Microsoft Office products and the internet\r\n Experience with Connecticut tourism destinations\r\n\r\n

SPECIAL REQUIREMENTS

\r\n Incumbents in this class assigned to recreational activities must be able to perform emergency first aid as needed and certain positions will require a current Standard First Aid Certificate.\r\n Incumbents in this class assigned as bus drivers or operators of a motor vehicle must possess and retain a current Connecticut Motor Vehicle Operator License to drive a bus and/or a Motor Vehicle Operators License as necessary.\r\n Incumbents in this class may be required to travel.\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n