Accounts Receivable & Customer Service Representative

Ca-Chico-mid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Benefits: 401(k) Dental insurance Health insurance Vision insurance Benefits/Perks Medical insurance Dental insurance Vision insurance 401K retirement with company match Vacation,

Technical Tools

Customer Support SpecialistCustomer

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Benefits/Perks

Medical insurance
Dental insurance
Vision insurance
401K retirement with company match
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events

Job Summary

Culligan Water is seeking an individual experienced in accounts receivable and customer relations. Management of customer invoicing, billing and collection of outstanding amounts from customers. Assistance with deposits and help ensure accurate records and prompt payments from customers.

The Customer Service Representative works directly with the customers to ensure the satisfaction of every household, every day. Interacting with customers to provide assistance with purchase of products and supplies. You will assist in resolving problems and be the support for any needs. Ensure that each conversation is a positive and successful interaction. Should be detail-oriented, organized, and have strong interpersonal and communication skills. The CSR will be answering customer inquiries, making account changes or updates and gathering information. Assistance with scheduling technicians and daily overview of the schedule to assist other CSR's in the office.

Responsibilities include, but are not limited to:

applying customer payments
preparing and submitting invoices and deposits
communicating with customers regarding balances
Extensive problem-solving and helping to manage customer accounts
Provide proactive customer support by developing close relationships with customers
Assist customers with purchase of product or supplies
Coordinate schedules with the service/operations team
Contact customers for purposes of scheduling additional services or offering maintenance

Qualifications

High school diploma or GED
Minimum of two years of customer service experience required
Strong time management, attention to detail and computer skills
Excellent communication skills, both written and verbal

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

We look for a team member to provide good communication and problem solving strengths. A positive attitude, genuine desire to help our customers and provide a friendly demeanor. You should be open to learning and understanding the products and services that we provide to our customers. A CSR is here to ensure that the customer is provided with a positive, informational and successful experience. You are the face of the company and you represent the values and our family here at Culligan of Chico