Customer Service Representative

Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!

At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow.

We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.

• →Answer incoming calls and provide an awesome customer experience
• →Schedule appointments and help customers get the service they need
• →Listen to customer concerns, ask the right questions, and find solutions
• →Handle multiple calls and priorities without losing the details
• →Follow up with customers as needed
• →Help identify opportunities for additional services
• →Keep accurate customer information and notes in our system
• →Work closely with our dispatchers, technicians, and office team
• →Learn our services so you can confidently answer customer questions
• →Keep things moving when the phones get busy!

• Great phone presence and customer service skills
• Strong verbal and written communication
• Someone friendly, positive, and professional
• Ability to stay calm with an upset or frustrated customer
• Excellent organization and attention to detail
• Comfortable multitasking in a busy, fast-paced office
• Basic computer skills and the ability to learn new systems quickly
• Dependable, self-motivated, and ready to jump in

Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!

• $21–$25/hour
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid training
• Parental leave
• Referral program
• Professional development and opportunities to grow

If you’re great with people, can handle a busy phone, and want to work somewhere you’re appreciated — come join Nashoba!

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