Customer Support Representative

Ia-Percival-mid

OtherCustomer Support Representative

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Quick Summary

Requirements Summary

To perform the job successfully, an individual should demonstrate the following competencies in this position. Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated,

Technical Tools

OtherCustomer Support Representative

Benefits:

401(k) matching
Training & development
Wellness resources

We offer competitive compensation & benefits including:

Career Advancement Opportunities
Paid Training
No Nights or Weekends
Bonus Opportunities Available
10+ Paid Holidays
Paid Vacation
Water Treatment Equipment for your home
Health Insurance - we pay 85% of our employees premiums
Dental Insurance
Vision Insurance
Matching 401(k)

Company Overview
Culligan Water of Pierson is part of a growing family owned and operated water treatment company. We are proud of the culture that we have built within our business as a place to help others with their water treatment needs. Water treatment is top of mind to many consumers and Culligan Water is the leading name in the market.

Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.

The goal of this position is to supply a superior level of service that exceeds the customers’ expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.

Responsibilities

Problem-solving, order processing, and performing standard maintenance of current customer accounts.
Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
Handling Payments & Deposits
Setting appointments for the Customer Care Rep
Entering Leads into lead portal
Answer customer inquiries on the telephone and in person.
Schedule service and delivery orders. Coordinate schedules with the service/operations team.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services.
Refer unresolved customer grievances to designated departments for further investigation.
Follow all rules and regulations pertaining to safety and Culligan policies.
Complete any other responsibilities as assigned.