Customer Support Representative (Crypto/Gaming Industry) - 64986113054

Position : Customer Support Representative

Work Hours (Client) : Monday to Friday, 9am to 5pm U.S. Business Hours

Pay Range : $ 1,400 - $ 2,000/ month(varies based on skill set and experience level)

Location of Search : Latin America

Work Location : Remote

Company Overview:

Our client is a fast-moving startup operating two rapidly growing online casino brands across the crypto and U.S. social casino markets. The business operates within a larger ecosystem of established gaming operators. 

The company is building for significant scale. With strong execution, the team believes the business has the potential to exceed $100 million in annual profit within the next year. This is a high-ownership startup environment built around speed, accountability, direct communication, and an AI-first approach to getting work done.

Role Overview:

This individual will help ensure customers receive fast, professional, and accurate assistance throughout their experience with the platform. 

You will handle incoming customer questions, troubleshoot common issues, escalate more complex concerns, and ensure customers are never left waiting unnecessarily for an answer.

This is not a passive support environment. The ideal candidate moves quickly, communicates proactively, takes ownership of customer issues, and looks for ways to improve the systems and processes behind customer support. 

Because the role supports the U.S.-facing brand, the successful candidate must be comfortable working full-time hours aligned with U.S. time zones.

Duties and Responsibilities:

• Customer Support: Serve as a front-line point of contact, respond promptly, assist with account/gameplay/promotional questions, and troubleshoot common issues.
• Issue Resolution & Escalation: Investigate customer concerns, escalate complex technical/operational issues quickly with clear context, and follow through to resolution.
• Documentation & Tracking: Accurately document customer interactions, maintain clean records, track open tickets, and assist in developing internal FAQs and support docs.
• Cross-Functional Collaboration & AI Improvement: Partner with operations, product, and dev teams while utilizing AI tools to streamline repetitive tasks and improve support efficiency.

Minimum Qualifications:

Language requirement: Excellent written and verbal English communication skills.

Experience: 2+ years of experience in customer support, customer service, online support, or a related customer-facing role.