Team Leader Central Reservations

The Team Leader, Central Reservations is responsible for leading the day-to-day operations of the Central Reservations team, ensuring the delivery of exceptional customer service while driving sales performance and business growth across the Office of Sport's venues and programs. This role combines people leadership, customer experience, commercial acumen and data-driven decision-making to maximise utilisation, achieve revenue targets and support positive outcomes for clients and stakeholders. 

You are an experienced people leader with a strong background in customer service, reservations, sales or booking operations. You have a proven ability to lead and motivate teams, build strong stakeholder relationships and deliver outstanding customer experiences. Commercially minded and solutions-focused, you are confident using data and insights to inform decisions, improve performance and identify growth opportunities. Your strong communication, negotiation and organisational skills enable you to effectively manage competing priorities while maintaining a high standard of service delivery. 

The Office of Sport is a unique workplace, where no two days are the same! We work tirelessly and with passion to deliver on our purpose of ‘Everyone Plays Here’ – improving the lives of people across NSW through sport and active recreation.  

By providing leadership, policies, programs, funding and infrastructure, our work makes a difference – improving health outcomes, connecting communities and making a stronger NSW. Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is a place for all people in NSW.  

Your online application must include: 

• A cover letter outlining your interest and suitability for the role (maximum 2 page) 
• An up-to-date CV outlining experience, skills & achievements relevant to this role (maximum 5 pages) 

To be eligible to apply for this position, you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. Any offer of employment will be subject to a satisfactory National Police Check and pre-employment checks. 

The Office of Sport offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements. Our benefits include salary packaging, access to the Fitness Passport, the Employee Assistance Program, and free onsite parking. 

Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. 

We want you to bring your best self to this recruitment process. If you feel you may require any adjustments or assistance during the recruitment process, please reach out to the Talent Acquisition Team via workforcemanagement@sport.nsw.gov.au