Loyalty Agent

DESCRIPTION

WHAT WILL YOU BE DOING?

Reporting to the Loyalty Team Leader, the role involves quality engagement with customers, addressing their concerns, and ensuring they have a positive experience.

RESPONSIBILITIES

• Answering customer queries and gathering customers’ feedback by email, and chat, including high-potential customers;
• Ensuring and maintaining the highest standards of quality in customer support;
• Collaborating with other team members to provide high-quality customer support;
• Meeting Service Level Agreement [SLA] targets;
• Meeting Individual KPI targets;
• Sharing feedback, reports, and assisting shift leaders/team leaders when required;
• Reviewing customers’ activity and reporting to team leaders.

REQUIREMENTS

• Have a minimum 6-month work experience with CX Fort.

SKILLS

• Excellent command of English and Turkish, both written and spoken;
  
• Excellent understanding of the brands and products;
  
• Ability to work in a dynamic environment, under pressure, on their own initiative and with minimal supervision;
• Diligent and able to prioritise and manage work with excellent attention to detail;
• Good communication, organisational, and multi-tasking skills;
• Flexibility in working hours.

OFFER

WHAT SHOULD YOU EXPECT?

• A casual atmosphere with a supportive, community-driven environment;
  
• A safe work environment;
• Great work-life balance;
• Teamwork and collaboration;
• Training and personal development;
• An attractive remuneration package;
• Fringe benefits.

INTERESTED?

If you feel that you meet the eligibility criteria, we encourage you to apply by using the Apply Now button on this advert.

All applications will be acknowledged and treated with maximum confidentiality.