Instructional Designer

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?  Check out:  www.cyara.com

● Translate complex product and technical concepts into simple, engaging, and interactive learning experiences.

● Partner with SMEs, product, and engineering teams to identify training needs and gather accurate content.

● Leverage authoring tools (Articulate 360, Captivate, Camtasia, Vyond, Adobe Suite) and Generative AI to accelerate development while maintaining instructional quality.

● Create learning pathways and curricula for different audiences (technical, customer-facing, internal teams).

● Apply instructional design models (ADDIE, SAM, Bloom’s Taxonomy) and adult learning theory to ensure effective outcomes.

● Test, evaluate, and continuously improve content based on learner analytics, performance data, and feedback.

● Work with the LMS administrator to publish, manage, and measure training effectiveness.

● Ensure all learning materials align with accessibility, branding, and quality standards.

● Stay current on emerging learning technologies, AI tools, and industry best practices to enhance Cyara’s training strategy.

  3–4 years of proven experience as an Instructional Designer or Learning Experience Designer.

● Strong portfolio showcasing interactive eLearning, ILT/VILT, or product training design.

● Excellent English communication and writing skills with a global learner mindset.

● Proficiency in eLearning authoring and multimedia tools (Articulate 360, Camtasia, Snagit, Adobe Creative Suite, Vyond).

● Familiarity with LMS platforms (e.g., Docebo, Moodle) and SCORM/xAPI standards.

● Knowledge of instructional design methodologies, accessibility standards, and adult learning theory.

● Ability to collaborate effectively with SMEs, product teams, and cross-functional stakeholders.

● Exposure to technical or SaaS-based products preferred.

● Bonus: Experience using HTML/CSS, Git, DITA/XML, or AI-based content creation tools.