Service Technician

US·Fargomid

Service TechnicianSkilled Trades & Field Services

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Quick Summary

Requirements Summary

MCSA or two-year college degree in Information Technology; or equivalent experience.

Technical Tools

Service TechnicianSkilled Trades & Field Services

We are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

You will work based out of our Fargo office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.

Balance daily work load, answering and prioritizing calls and tickets
Install, support and troubleshoot software and hardware issues remotely
Gather technical information for Engineer or on-site escalations
Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
Perform on-site dispatches at client sites when necessary
Maintain client accounts with special attention to security on all data and voice systems
Exceed customer expectations of service and know-how on a daily basis
Maintain internal knowledgebase and ticketing information on an ongoing basis
Perform routine maintenance updates
Box up and ship hardware to clients as requested
Build PCs
Put server hardware together
Build virtual windows servers
Other duties as assigned

Requirements

~1 min read

Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.

Strong PC Operating System, hardware, and networking fundamentals
Active Directory: managing user accounts, security groups, and permissions
LAN Fundamentals: file servers, file and folder permissions, print servers
ISP Flow/Outage Fundamentals
Spam Filtering Fundamentals
Data Backup and Restore Fundamentals
Security: identifying and resolving malicious software issues
Strong interpersonal skills required to effectively communicate with users and vendors
Willingness to work as part of a team to deliver quality service to our clients
Strong work ethic
Time management and task prioritization skills