Customer Success Manager: Bilingual

Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.

About the Role:

The Customer Success team at Cyderes is everyday ready and has the responsibility to ensure our customers achieve their desired outcomes. We are helping our customers stop threats and ensuring our clients receive maximum value from our services and security solutions. The Customer Success team partners closely with our clients and their security teams to guide their customer journey, to advance their security posture, and operate as the voice of the customer within Cyderes. We are responsible for customer health, retention, and strategic agreement that enables expansion and growth. Customer Success Managers act as catalyst of collaboration within Cyderes to ensure our clients' voice is at the center of everything we do.

We are looking for a dedicated, creative, and experienced Customer Success Manager (CSM) to join our Customer Success team. This opportunity excites someone who thrives on solving customers' cyber security problems, energizes them with interesting technologies, and presents a environment with new challenges and opportunities every day.

Will report into Senior Customer leadership

Benefits that go beyond the basics, we support our people so they can do their best work.

✔ Medical Insurance - Employee + dependents covered

✔ Life Insurance - Protection for what matters most

✔ Retirement Match Program - We invest in your future

✔ Hybrid Work Model - 2–3 days in office

✔ Maternity & Paternity Leave - Time for the moments that matter

✔ Paid Time Off - PTO + sick & casual leave

✔ Bereavement & Volunteer Time - Give back to your community

✔ Professional Development - Reimbursement program

✔ LinkedIn L&D Platform - Thousands of courses at your fingertips

✔ Mobile Phone Reimbursement - Stay connected, on us