Client Success Manager, xSMB

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

As a Client Success Manager (CSM) focused on our xSMB (under 400 employees) segment, you will be the primary driver of adoption, engagement, and retention for a high volume of clients. You will utilize digital programs and scaled success motions to ensure clients achieve value, identify key risks, and maximize renewal and expansion opportunities.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

• Own a large portfolio (~140 clients) in the xSMB segment, focusing on efficient, scalable success

• Drive adoption and engagement through digital programs and scaled customer journey tactics

• Maximize retention and revenue by securing renewals, minimizing churn, and identifying upsell/cross-sell opportunities

• Serve as the client advocate internally, collaborating with cross-functional teams (e.g., Engagement, Advocacy) to ensure client needs are met

• Manage client escalations efficiently, ensuring timely resolution and a positive customer experience

• Track and report on key account metrics (e.g., enrollment, adoption, retention) and accurately forecast renewals

• 3+ years of proven work experience in a Client Success, Customer Support, Account Management, or Sales role

• Demonstrated success in managing a large number of accounts or a high-volume client segment

• Proficiency with CRM software (e.g., Salesforce, HubSpot) and using data/reporting systems to manage a book of business

• Strong communication and presentation skills with the ability to influence C-Level stakeholders as needed

• Solution-oriented mindset and a client-first approach, always

• Experience in the HR or Payroll industry

• Experience with scaled success models or digital customer journey development