Regional Manager, Customer Experience and Success

Join Dash0 and help us define the future of observability. We are OpenTelemetry-native, building a delightful, simple, and AI-centric platform that eliminates vendor lock-in and meaningless toil. Shape a product that developers love—all with transparent pricing and cost-control built in.

Dash0 is growing rapidly across EMEA and we're looking for a Regional Manager, Customer Experience and Success to own the technical customer function across the region. This is a senior leadership position combining regional strategy, team development, and direct customer engagement.

At Dash0, Customer Experience and Success encompasses the full customer lifecycle — from initial technical engagement through proof of concept, commercial close, onboarding, and long-term adoption. There is no handover between teams; your organization maintains continuity of technical ownership across all stages. You'll serve as the principal technical interface between the EMEA field organization and Dash0's global Product and Engineering teams.

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  Define and execute the Customer Experience and Success coverage model for the EMEA region, aligned with global Sales and go-to-market objectives.

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  Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching.

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  Personally manage complex enterprise accounts through the full engagement cycle — proof of concept, commercial close, and into production adoption.

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  Monitor performance metrics across the full customer lifecycle — technical win rates, POC conversion, onboarding velocity, adoption depth, and retention.

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  Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges.

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  Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement.

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  Act as the primary technical liaison between the EMEA field organization and Dash0's global Product and Engineering teams.

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  Own capacity planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis.

• 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team.

• Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry.

• Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption.

• Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly.

• A disciplined approach to hiring and a demonstrated commitment to developing direct reports.

• Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch.

• Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design.

• Background in site reliability engineering, platform engineering, or DevOps.

• Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb.

This is a unique opportunity to help build a generational company. Dash0 is backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures and led by a founding team with decades of experience in observability. We're in the middle of a massive growth phase after our Series B — and we're just getting started.

If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one — this is it.