SMB Customer Success Manager

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Customer SuccessSMB Customer Success Manager

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Quick Summary

Overview

About the Role As an SMB Customer Success Manager at DataSnipper, you will play a pivotal role in helping our customers achieve their goals with our innovative, AI-powered solutions, maximizing business value while also identifying and capturing opportunities for expansion, upselling, and…

Key Responsibilities

Onboarding & activation at scale: get new customers set up fast, drive early wins, reduce time-to-value. Drive adoption + value realization: monitor usage/health signals, push the right nudges (tips, trainings, workflows) so customers actually…

Technical Tools

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About the Role

~1 min read

As an SMB Customer Success Manager at DataSnipper, you will play a pivotal role in helping our customers achieve their goals with our innovative, AI-powered solutions, maximizing business value while also identifying and capturing opportunities for expansion, upselling, and cross-selling. The ideal candidate is a results-oriented, data-savvy professional passionate about delivering tailored solutions that drive business outcomes.

This role offers a unique opportunity to work with audit and finance professionals who are at the center of global capital markets. You'll serve as their strategic partner, guiding them through digital transformation and helping them realize the full potential of AI-driven automation.

Audit and finance are still massively manual — and we’re changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms.

Now, we’re taking things further with our Excel Agent — bringing AI directly into where the work actually happens. Unlike generic AI tools, we don’t sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence — meaning it doesn’t just generate answers, it does the work, with full traceability.

We’re not just applying AI — we’re redefining how audit gets done. If you want to build something category-defining at scale, this is the place

Responsibilities

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Responsibilities

~1 min read

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Recruiter Screen (30 minutes, online)
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Hiring Manager Interview (30 minutes, online)
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Assessment Interview (1 hour, on-site)
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Final Interview (30 minutes, online)

At DataSnipper, your expertise will directly shape the future of audit automation while advancing your career in a vibrant, fast-moving environment. If you thrive on innovation and impact — come build the future with us. 🚀

Apply now and let’s explore how you can make an impact at DataSnipper!