datasnipper.com29d ago

SMB Customer Success Manager

Netherlands·Amsterdamfull-timemid

Customer SuccessSMB Customer Success Manager

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Quick Summary

Overview

About the Role As an SMB Customer Success Manager at DataSnipper, you will play a pivotal role in helping our customers achieve their goals with our innovative, AI-powered solutions, maximizing business value while also identifying and capturing opportunities for expansion, upselling, and…

Key Responsibilities

Onboarding & activation at scale: get new customers set up fast, drive early wins, reduce time-to-value. Drive adoption + value realization: monitor usage/health signals, push the right nudges (tips, trainings, workflows) so customers actually…

Technical Tools

excelsegmentcustomer-successproject-managementsaas

About the Role

~1 min read

As an SMB Customer Success Manager at DataSnipper, you’ll bring something most CSMs simply don’t have - a deep understanding of the audit world. Your background in audit or accounting isn’t just relevant here; it’s the foundation of everything you’ll do. You’ll speak your customers’ language, understand their pressures, and know firsthand what it means to navigate complex financial workflows and tight deadlines.

In this role, you’ll move from doing the audit work to transforming how it’s done - partnering with audit and finance teams across global organizations to help them unlock the full power of AI-driven automation. You’ll guide them through digital transformation journeys, champion smarter ways of working, and become a trusted strategic advisor at the heart of global capital markets. Several members of our CS team made this exact switch from audit - and it’s one of the reasons our customer relationships run so deep.

If you’ve ever sat on the audit side thinking “there has to be a better way” - this is your chance to be the person who delivers it.

Audit and finance are still massively manual and we are changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms.

Now, we are taking things further with our Excel Agent, bringing AI directly into where the work actually happens. Unlike generic AI tools, we do not sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence, meaning it does not just generate answers, it does the work, with full traceability.

We are not just applying AI, we are redefining how audit gets done. If you want to build something category-defining at scale, this is the place.

Responsibilities

~1 min read

What We Offer

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✓Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact.

✓Equity (Stock Appreciation Rights) to share in the company’s success and growth.

✓Pension plan with a 6% contribution on top of your base salary.

✓28 vacation days per year (full-time) to support your work-life balance.

✓Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office.

✓Daily, freshly prepared lunches by our in-house chef to keep you energised.

✓NS business card for easy commuting to the office.

✓A structured onboarding programme designed to set you up for success, including dedicated time to learn our product and customers before you hit the ground running.

✓Access to continuous learning and development initiatives to grow your skills.

✓Engage with a vibrant international team spread across five global offices.

✓Company-wide events like DataSnipper GO, where global teams come together.

✓Access to OpenUp, a mental health and wellness platform supporting your wellbeing.

Recruiter Screen (30 minutes, online)
Hiring Manager Interview (30 minutes, online)
Assessment Interview (1 hour, on-site)
Final Interview (30 minutes, online)

Your audit expertise has given you a rare perspective - now use it to change how the industry works. If you’re ready to step into a role where that knowledge becomes your biggest asset, we’d love to meet you.