Customer Engineer — Crustdata

Type: Full-time | On-site | San Francisco, CA Compensation: $130,000–$170,000 + competitive equity Hiring count: 1 Visa sponsorship: None available Reports to: Not specified on role page

Crustdata is building the gateway to the internet for AI agents. The way information is consumed online is shifting from humans searching pre-crawled Google indexes to AI agents performing real-time, targeted crawling from sources of truth — and Crustdata builds the APIs AI agents use to access that data. It provides live company and people data via APIs and full dataset delivery, piping live data from over a dozen sources and delivering it instantly at scale (use cases: automatic pipeline building, pipeline prioritization, champion watching, sales/marketing triggers, investment deal sourcing). 150+ enterprise customers, surpassed $10M ARR, profitable, with 10x growth in 2025. Backed by Y Combinator, General Catalyst, SV Angel, A Capital, and Liquid 2 Ventures.

Founded: 2023 | Team size: 11–50 (Seed) | Stage: Seed Industry: AI Tools Website: crustdata.com Office: San Francisco, CA

• Category-defining infrastructure: Building the real-time data layer for the AI-agent era, not another wrapper.
• Rare traction at Seed: 150+ enterprise customers, $10M+ ARR, profitable, 10x growth in 2025 — profitability at this stage is unusual.
• Elite backing: Y Combinator, General Catalyst, SV Angel, A Capital, Liquid 2 Ventures.
• A builder's seat, not a ticket queue: You own customer success and build the automation that scales it — high autonomy and product influence early in your career.
• Early-career friendly, high ceiling: No prior customer success experience required; the bar is technical aptitude, hunger, and curiosity.

• No intake call transcript or written summary was available on the role page (intake video present but not transcribed). Flag for David if a summary is needed before submissions.

Crustdata is hiring a Customer Engineer to own customer success while actively building the automation that reduces manual customer touchpoints over time. Hybrid technical and relationship-driven: hops on calls when needed, but is equally focused on building automated responses and workflows that scale support without scaling headcount. As much a builder's seat as a support seat.

• →Own day-to-day customer success and support, including scheduling and running calls when necessary
• →Build automations that reduce manual response volume over time
• →Continuously improve how customer interactions are handled, balancing personal touch with scalable systems
• →Identify patterns in customer needs and translate them into automated or systematized solutions
• →Represent the voice of the customer back into the product and engineering teams

Tech stack: Not specified on role page (API integration and automation/workflow tooling implied by the responsibilities).

• 0-3 years, early-career welcome
• Genuine technical aptitude required
• Builder mindset: automation over manual process
• Personable, improvement-oriented
• SF 5 days in-person
• No prior CS experience required

• Software engineering background with genuine interest in moving into a more customer-facing role
• Demonstrated technical aptitude through side projects, coursework, or prior automation work
• Personable communicator who genuinely enjoys improving how customers experience the product
• High curiosity and hunger, even without direct customer success experience
• Comfortable building systems and processes rather than just executing manual tasks

• Pure support or ticket-handling background with no technical building interest
• Lacks genuine technical aptitude or curiosity about automation
• Passive approach to customer interactions rather than a builder's mindset
• Cannot work SF in-person 5 days a week

• Prior customer success, solutions engineering, or technical support experience
• Software engineering background with interest in moving toward a more customer-facing role
• Strong academic performance in a technical field
• Experience building automation or workflow tools

• Location: San Francisco, CA
• Work policy: On-site, 5 days a week
• Compensation: $130,000–$170,000 + equity
• Visa sponsorship: None available
• Employment type: Full-time

None provided on the role page. (Ask David if he wants role-specific screening questions added before the call.)

Stage 1 — Vibe Call — Initial culture/fit conversation. Stage 2 — One-hour call/meet — Deeper conversation. Stage 3 — Third Round — Meeting with co-founders and other team members. Stage 4 — Final Round — Case study, mock exercise, or build-out session. Stage 5 — Offer Extended Stage 6 — Hired — Candidate accepts and starts.