Founding Deployment Strategist — Auctor (YC X25)

Location: New York City, NY (Onsite)
Compensation: $130,000 – $200,000 base + competitive equity
Visa Sponsorship: None available
Experience Level: 3–6+ years
Employment Type: Full-Time

Auctor is building the AI layer for professional services and software implementation. The platform automates documentation, discovery, and decision-making that powers more than $400 billion in services work. The company has raised over $4.5 million from top-tier investors and has achieved more than 70% month-over-month ARR growth since founding. YC X25.

Auctor is hiring a founding customer-facing leader to own enterprise customer onboarding, adoption, deployment success, and long-term value realization. You will operate as a trusted advisor across both technical and business stakeholders while helping define the future Customer Success function. This is a highly visible role combining deployment strategy, customer success, executive relationship management, onboarding, training, and operational process building.

• Lead onboarding and adoption initiatives for enterprise customers
• Design and deliver customized customer training programs
• Own the customer lifecycle after the sale with focus on adoption, retention, and expansion
• Work directly with technical and business stakeholders from individual contributors to C-suite executives
• Track customer success metrics across pilots, annual agreements, and multi-year contracts
• Monitor account health, usage patterns, and risk indicators
• Serve as the voice of the customer to Product and Engineering teams
• Build scalable customer success playbooks and operational processes

• 3–6+ years of Customer Success, Deployment Strategy, Solutions Consulting, or related customer-facing SaaS experience
• Experience at highly relevant organizations — Palantir, leading technology companies, top consulting firms, or high-growth startups
• Demonstrated success leading enterprise onboarding programs and customer training initiatives
• Ability to engage effectively with both technical and executive stakeholders
• Strong communication, relationship management, and project ownership skills

Strong signals include experience at Palantir, Stripe Atlas, Canva, Rippling, McKinsey, Bain, or BCG — particularly those with C-suite and VP-level engagement experience, startup experience at Series B or Series C organizations, and strong customer-facing and deployment ownership. Top 20 university background preferred.

• Candidates with limited executive-facing experience
• Those with experience only in traditional customer service environments
• Profiles without meaningful customer success ownership
• Backgrounds not aligned with enterprise SaaS customers
• Pure implementation experience without broader customer relationship management responsibilities

1. Pending approval
2. Intro call
3. 2nd call
4. Onsite interview
5. Reference check
6. Offer

• Role is onsite in New York City — please only apply if you can commit to this
• No visa sponsorship available

Shortlisted candidates will be contacted by David Joseph & Co., the recruiting partner managing this search on behalf of Auctor.