db Hotels and Resorts - Front Office Team

db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café.

We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties.

We are currently recruiting for the following position:

• Night Manager
  
• Front Office Agent 

Night Manager – Role Overview

As Night Manager, you will be responsible for overseeing hotel operations during the night shift, ensuring guest satisfaction, safety, and smooth overnight operations. Acting as the main point of contact during night hours, this role is key to maintaining the Group’s high service standards while supporting operational continuity.

Key Responsibilities

• Oversee all hotel operations during the night shift
• Act as the senior on-duty representative, handling guest queries and resolving issues professionally
• Ensure the safety and security of guests, staff, and property overnight
• Supervise night staff and ensure duties are carried out effectively
• Prepare night reports and handover information for day management
• Ensure compliance with operational procedures, health & safety, and company standards

Requirements

• Previous experience in a similar supervisory or managerial role within hospitality is preferred
• Strong leadership, decision-making, and problem-solving skills
• Excellent communication and guest service orientation
• Ability to work night shifts, including weekends and public holidays
• Organised, reliable, and calm under pressure

Front Office Agent – Role Overview

As a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times.

Key Responsibilities

• Handle guest check-ins, check-outs, and reservations efficiently
• Provide accurate information about hotel services and local attractions
• Respond to guest queries and resolve issues in a professional manner
• Process payments and maintain accurate records
• Liaise with other departments to ensure smooth guest experiences
• Maintain front desk standards in line with company procedures

Requirements

• Previous experience in a front office or guest service role is preferred
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work shifts, including weekends and public holidays
• ability to speak in French, Italian