C/S Social Service Specialist I

Introduction

Make a Difference with DHSS\r\nOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.\r\nWe offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.\r\nFor more information, please visit https://dhss.delaware.gov/dhss/ today!\r\n

Summary Statement

The�Social Service Specialist I�is the�first point of contact for all clients and public entering the center. By conducting the first interview, you’ll assist clients by assessing their needs and determining the appropriate services or programs for them. For those who are ineligible, you’ll provide referrals to outside services. You will follow the Family Support Operational Plan and Structure procedures and the Note Assessment and Plan (NAP) standards when documenting. You’ll perform other related duties as assigned.\r\n

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.�Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.\r\n\r\n Provides information and referral services to enable clients to meet individual needs. \r\n\r\n\r\n Informs individuals of Federal, State and local programs/services available.� \r\n\r\n\r\n Acts on behalf of individual or group to obtain services if necessary. \r\n\r\n\r\n Maintains record of all requests for services and classifies them. \r\n\r\n\r\n Acts as substitute for other workers when needed and provides coverage for other DSSC\r\n programs as assigned. \r\n\r\n\r\n Performs follow up activities with clients to assure client is receiving needed services as well\r\n as meeting their responsibilities. \r\n\r\n\r\n Provides transportation and schedules clients eligible for assistance. \r\n\r\n

Job Requirements

JOB REQUIREMENTS for Social Service Specialist I\r\nApplicants must have education, training and/or experience demonstrating competence in each of the following areas:�� \r\n\r\n Six months experience in record keeping. \r\n Six months experience�in applying laws, rules, regulations, standards, policies and procedures. \r\n Six months experience�in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. \r\n Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.\r\n\r\n

Additional Posting Information

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.\r\nThe State of Delaware recognizes the value of�telework and flexible working schedules.�This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.\r\n

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.\r\nDHSS does not provide employment-based sponsorship.\r\nAll new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.\r\nThis position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.� This position is covered by a collective bargaining agreement based on its individual terms.\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n