Chief of Staff

Introduction

Make a Difference with DHSS\r\nOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.\r\nWe offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.\r\nFor more information, please visit https://dhss.delaware.gov/dhss/ today!\r\n

Summary Statement

The Chief of Staff serves as a senior strategic advisor to the Division Director and is responsible for advancing organizational effectiveness, workforce development, and operational excellence across the Division of Services for Aging and Adults with Physical Disabilities (DSAAPD), including the Delaware Hospital for the Chronically Ill (DHCI).\r\nThis position leads division-wide initiatives focused on improving team performance, strengthening leadership capacity, and aligning operations with the Division’s core pillars of Quality, Leadership, Culture, and Safety.The Chief of Staff will assess organizational challenges, develop structured improvement plans, and partner with leadership and the Continuous Quality Improvement (CQI) team and or Quality and Performance Improvement (QAPI) to implement and monitor sustainable change. \r\nA central function of this role is to support the organizational health of the workforce. The Chief of Staff will serve as an objective resource for employees and leadership, helping to surface concerns, navigate complex interpersonal dynamics, and foster a culture of trust, accountability, and engagement across the division.\r\n\r\n

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.\r\n\r\n\r\n\r\n \r\n \r\n Master’s degree in public administration (MPA), healthcare administration (MHA), business administration (MBA), or related field.\r\n Experience working within state government, healthcare systems, or human services organizations.\r\n Experience in long-term care or services for aging and adults with disabilities.\r\n Strong knowledge of labor relations and unionized work environments.\r\n Experience working with Continuous Quality Improvement (CQI) processes, data dashboards, or performance metrics.\r\n Demonstrated experience in strategic planning and implementation.\r\n\r\n\r\n

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.\r\n\r\n\r\n\r\n\r\n Employee Engagement, Mediation & Workplace Support\r\n Leadership Development & Supervisor Support\r\n Strategic Organizational Assessment & Planning\r\n Implementation & Performance Management\r\n Workforce Strategy & Employee Relations\r\n Organizational Culture, Employee Engagement & Team Effectiveness\r\n Executive Support & Cross-Functional Coordination\r\n\r\n\r\n

Job Requirements

JOB REQUIREMENTS for Chief of Staff\r\n\r\nPlease attach a RESUME with your online application or use the resume tab in DEL to provide a detailed description of how your education, training, and/or experience meets each job requirement including employer, experience/responsibilities, and dates (month/year) of employment/training.\r\n\r\n \r\n \r\n Bachelor’s degree in psychology, sociology, human services, or a closely related field.\r\n Five (5) years of progressively responsible experience in organizational leadership, workforce development, employee relations, coaching and counseling, change management, or a related area.\r\n Experience supervising staff or leading cross-functional teams.\r\n Experience in conflict resolution, mediation, coaching, or employee engagement initiatives.\r\n Demonstrated ability to work with individuals and teams in complex or high-stress environments.\r\n\r\n

Additional Posting Information

Workplace Environment - This position operates in a dynamic, fast-paced environment across both community-based programs and a long-term care facility. The role requires frequent interaction with leadership, staff, and external stakeholders and will involve travel between locations (Statewide).\r\n

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.\r\nAll new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.\r\nCriminal background check:��A satisfactory criminal background check is required as a condition of hire. �The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.\r\n\r\n\r\nPre-employment Drug Testing:� Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.\r\n\r\nUpon a conditional offer, the applicant must undergo a pre-employment base line two step tuberculin skin test (TST) as part of the hiring process.\r\n

Benefits

At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:\r\nHealth and Well Being\r\n*Health Benefits, Dental Insurance, Vision Insurance\r\nJust In Case\r\n*Disability Insurance, Group Universal Life Insurance\r\nYour Future\r\n*Retirement Benefits, Deferred Compensation\r\nProfessional Growth\r\n*Training and Development Programs\r\nWork Life Balance\r\n*Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules\r\nMore Benefits\r\n*Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance\r\nVisit Statewide Benefits for more information!\r\n

Selection Process

The application and RESUME are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the RESUME to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n