Security Officer Supervisor

Introduction

Make a Difference with DHSS\r\nOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.\r\nWe offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.\r\nFor more information, please visit https://dhss.delaware.gov/dhss/ today!\r\n

Summary Statement

This is the supervisory level of security officer work, responsible for maintaining the safety and security of visitors, clients, residents, and facility staff by monitoring and protecting state property from trespass, fire, theft, and other hazards. In addition to work performed at the Security Officer level, employees perform and supervise security work, resolve escalated issues, and ensure the proper training and performance of security staff.\r\n

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed.\r\n\r\n\r\n\r\n\r\n Enforces safety, security, and orderliness in compliance with applicable policies and procedures.\r\n Makes regular rounds of buildings, units, and the perimeter to ensure that all is in order and that security devices on doors, windows, or gates are operable and secure.\r\n Observes individuals for suspicious or threatening behavior and de-escalates potentially sensitive situations. Anticipates the need for/requests higher level assistance.\r\n Detects, reports on, and responds to trespass, fire, theft, unauthorized visitors, or other safety and security hazards and emergencies. May locate and confiscate contraband and notify appropriate authorities.\r\n Assists in detaining trespassers, violators, and potential escapees until proper authorities arrive, and may assist in searching for missing residents.\r\n Uses security equipment and technology such as magnetometers, x-ray machines, remote access controls, and portable radios, and monitors and controls surveillance equipment such as cameras or alarm systems. Reviews footage for violations, accidents, or other unusual situations.\r\n Conducts routine drills such as fire or active shooter drills and inspects emergency equipment to ensure preparedness.\r\n Provides general information and direction to employees, patrons, and visitors to state facilities.\r\n Prepares logs and reports such as incident reports or shift activity logs.\r\n Uses computer software and automated information systems to enter, update, modify, delete, retrieve, and report on data.\r\n Completes patrol or other security duties by automobile or on foot; and may transport individuals within or outside of the assigned facilities and grounds.\r\n May dispatch calls which includes receiving calls and obtaining and disseminating information internally or externally, as appropriate, based on the nature of the call.\r\n Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.\r\n Performs other related duties as required.\r\n\r\n\r\n

Job Requirements

JOB REQUIREMENTS for Security Officer Supervisor\r\nApplicants must have education, training and/or experience demonstrating competence in each of the following areas:�\r\n\r\n\r\n One year of experience in security such as providing protective services to persons, facilities, or grounds from trespassing, theft, and other conditions.\r\n One year of experience in applying laws, rules, regulations, standards, policies, and procedures.\r\n Six months’ experience in narrative report writing.\r\n Coursework, training and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.\r\n Possession of a valid Driver’s License (not suspended, revoked or cancelled, or disqualified from driving).\r\n\r\n\r\n

Additional Posting Information

Incumbents working four or more hours of work between the hours of 6:00 p.m. and 8:00 a.m. the following day will receive 5% shift differential pay.\r\n

Conditions of Hire

Criminal background check:�A satisfactory criminal background check is required as a condition of hire. �The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.\r\nPre-employment Drug Testing:� Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.\r\nAll new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.\r\nApplicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our�Job Seeker Resources.\r\nDHSS does not provide employment-based sponsorship.\r\n

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n