Night Support Officer, Deakin Residential Services

Melbourne - Burwoodmid

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Based at our Melbourne, Burwood Campus
Part-time 0.25FTE and continuing
HEW 4 $80,046 - $84,849 + 17% Superannuation

What We Offer

~1 min read

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

At Deakin, we offer more than just a job - we offer a lifestyle. Across our campuses in Geelong, Melbourne, and regional Victoria, you’ll find everything you need to thrive: on-site childcare, gyms, medical centres, cafes, accessible public transport, and convenient parking. Enjoy flexible working arrangements that support your work-life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more. Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow - whether you're working remotely or immersed in the vibrant energy of campus life.

Deakin Residential Services (DRS) operates as a separate entity that is wholly owned and operated by Deakin University and staffed by University employees. DRS operations are run 24/7, and the team currently manages over 2,900 student beds across multiple campuses – Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront and Warrnambool.

Based at our Melbourne Burwood campus, the Night Support Officer provides overnight operational, administrative, and customer support to ensure a safe, secure, and well-functioning residential environment. Working independently, the role supports residents, responds to incidents, monitors facilities, and delivers high-quality reception and accommodation services while maintaining accurate records and service continuity.

Assist residents, monitor facilities, respond to incidents, and support reception and short-stay accommodation services, ensuring consistent service delivery during night operations.
Respond to enquiries, monitor security and maintenance concerns, and contribute to effective operational outcomes.
Apply established processes and exercise judgement to deliver consistent outcomes
Analyse information from available sources to support task completion and provide input to decision-making
Contribute to team effectiveness through communication and collaboration

Diploma qualification with relevant experience; or certificate level qualification with post certificate work experience, or Post-Trades Certificate or Advanced Certificate or an equivalent combination of experience and/or education/training
Experience in administrative or operational roles as well as working with systems and processes
Ability to apply judgement to prioritise work and manage competing priorities
Strong communication and interpersonal skills

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Krystle Pricop (Senior Coordinator, Residential Experience) on k.pricop@deakin.edu.au.

For a copy of the position description, please see below:

Download File PD - Night Support Officer 589552.pdf

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process. A declaration is not required from individuals who have experienced gender‑based violence. A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Advertised: 12 Oct 2026 AUS Eastern Daylight Time
Applications close: 26 Oct 2026 AUS Eastern Daylight Time

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