Officer, Deakin HELP

• Based at our Geelong Waterfront or Melbourne Burwood Campus + hybrid work arrangements
• Full-time and fixed-term until June 2027
• HEW 5 $86,744 - $97,290 + 17% Superannuation 

• Handle a broad range of frontline enquiries relating to people, finance, work requests, providing accurate advice across phone, email, ticketing and face-to-face channels
• Collect and analyse information from a range of sources to identify practical solutions, presenting information clearly to support timely resolution and decision-making
• Build and maintain productive relationships with a diverse range of stakeholders, tailoring communication style to meet audience needs
• Identify and escalate complex or unresolved enquiries to Tier 2 support as needed, applying sound judgement to determine when escalation is required
• Deliver effective and efficient outcomes against team and operational work plans, meeting agreed service standards and timelines

• Degree without subsequent experience; or Diploma with experience; or Post Trades Certificate/Advanced Certificate with relevant experience; or equivalent combination of experience and/or education/training
• Experience providing advice or support services
• Strong communication and stakeholder engagement skills
• Ability to interpret and apply procedures
• Experience coordinating work and managing priorities

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Bandish Kachhy (Assistant Manager, Deakin HELP) via email bandish.kachhy@deakin.edu.au

For a copy of the position description, please see below:

 PD - Officer, Deakin HELP - HEW 5.pdf

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process.  A declaration is not required from individuals who have experienced gender‑based violence.  A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Advertised: 11 Sep 2026 AUS Eastern Standard Time
Applications close: 27 Sep 2026 AUS Eastern Standard Time

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