Customer Support – Email and DNS Specialist

Belize·Belmopanmid

OtherSupport

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Quick Summary

Overview

Customer Support – Email and DNS Specialist Role Overview The Customer Support – Email and DNS Specialist supports clients with email administration, domain management, and DNS updates.

Requirements Summary

Experience in a customer-facing or technical support role with direct customer interaction Strong verbal and written communication skills, including the ability to explain technical concepts clearly to non-technical users Understanding of email…

Technical Tools

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Customer Support – Email and DNS Specialist

Role Overview

The Customer Support – Email and DNS Specialist supports clients with email administration, domain management, and DNS updates. This role works directly with customers via both phone and email to troubleshoot issues, fulfill technical requests, and deliver a high-quality support experience.

This position primarily focuses on email support and DNS tasks, with responsibilities that may evolve based on business needs and team priorities. Strong communication skills and the ability to confidently assist customers in real time are critical to success in this role.

What You’ll Do:

Provide customer support via phone and ticketing systems for email, DNS, and domain-related requests

Troubleshoot issues in real time while guiding customers through solutions clearly and professionally

Add, update, and remove DNS records

Assist with website launches (DNS updates and website configuration)

Set up, manage, and migrate email accounts

Document processes, updates, and resolutions

Collaborate with internal teams (IT, TechOps) for escalations and system updates

Monitor systems and support ongoing maintenance and improvements

Contribute to internal documentation, tools, and training resources

Skills & Experience

Experience in a customer-facing or technical support role with direct customer interaction

Strong verbal and written communication skills, including the ability to explain technical concepts clearly to non-technical users

Understanding of email systems, domains, and DNS

Solid organizational and time management abilities

Ability to troubleshoot issues and follow structured processes

Comfortable working both independently and as part of a team

Nice to Have:

Experience with DNS or domain management

Exposure to hosting or server-related support

Familiarity with ticketing or CRM systems

Who We Are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction 123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.