Supervisor Community Based Case Manager

This position is responsible for management and administration of day to day operations of the community based services program including: management and support of case management services; management of record keeping and data quality, supervision of assigned staff and interns, and compliance with all agency and funder requirements.

• Assist in landlord mediation when issues arise between tenants and landlords
• Assist case managers with challenging cases, accompanying staff to home visits as needed
• Oversee the Community Based Services staffing schedule and ensure coverage during absences
• Provide crisis intervention in mental health and/or medical emergencies
• Work with case managers to ensure goal achievement in the areas of housing, income and health
• Monitor program outcomes and ensure continuous quality improvement
• Engage in and provide clinical supervision in both group and individual formats
• Work with tenants to address issues in order to prevent eviction
• Manage and distribute petty cash, transit cards, and other resources for case managers
• With other Community Based Housing Lead Case Manager, host team meetings to ensure communication and staff development opportunities for community-based case managers
• Create systems and documents to improve compliance and time management for staff
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• Regularly review files to ensure timeliness and accuracy
• Work collaboratively with the Program Data Manager to ensure data quality
• Comply with HUD guidelines and participate in monitoring/site visits with HUD, the CoC, the Center for Housing and Health and other parties as need

Education: Bachelor's Degree in Social Work or related field. Master degree preferred.

Licensure and/or Certification: Professional Licensure in the State of Illinois (LSW, LCSW, LCPC) or equivalent preferred.

Job Experience: Minimum 2 years of case management or social service experience. Minimum 2 years of supervisory experience.

Special Knowledge & Skills: Knowledge of issues surrounding homelessness, mental illness and substance use; proficiency in Microsoft office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license, proof of insurance and own transportation required.