Accounting Operations and Payroll Manager

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

• Own end-to-end global payroll processing for accuracy and compliance, including management of new hires, terminations, bonuses, and other variable compensation

• Perform payroll reconciliations, reporting, and audit support while maintaining strong process documentation and internal controls

• Administer end-to-end business travel and expense operations including corporate card management, expense report review, policy enforcement, and travel vendor relationships ensuring compliance, accurate GL coding, timely reimbursement, and monthly T&E reporting and variance analysis

• Oversee accounts payable and accounts receivable, ensuring timely processing, accurate coding, and proper approvals while proactively managing vendor payments, cash application, and aging reports

• Lead month-end close activities across payroll, AP, and AR, including accruals and reconciliations

• Partner cross-functionally with People and Finance to support headcount growth and identify opportunities to improve automation and system efficiency across all owned functions

• 6-8 years of progressive payroll experience, with full ownership of U.S. payroll

• Strong experience managing multi-state U.S. payroll in a high-growth or dynamic environment

• Deep knowledge of payroll compliance, tax regulations, and reporting requirements.

• Experience working closely with HR / People and Finance teams

• Strong attention to detail and the ability to independently reconcile and resolve discrepancies

• A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment

• Have worked in a hyper growth company

• Some exposure to or familiarity with accounts payable, accounts receivable, and/or business travel and expense operations