Growth Engineer, Web & Growth Products

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

We're looking for a Growth Engineer to own the technical surface areas that drive Decagon's growth – including our website and technical growth products that go beyond what a marketing team can typically ship on its own – interactive tools, AI-powered demo experiences, and other product-like growth tools. You'll own the strategy behind what gets built and in what order, treating the site as a product with a real roadmap rather than a series of one-off requests.

• Tools that automate the creation of customized assets and experiences – a personalized landing page builder, interactive voice demos, and similar – built once and distributed across channels to drive pipeline growth.

• Internal tooling that automates manual work in ad platforms for our paid digital team – audience building, bid/budget adjustments, reporting rollups, etc.

• Agents that pull from our own AI stack, Salesforce, and marketing tools to surface key intent signals to our Sales team.

• 5+ years of experience in software engineering, with growth/marketing exposure and a track record of shipping real technical products.

• Have owned a company's website or a comparable technical growth surface as a product — with accountability for strategy, prioritization, and outcomes.

• Comfortable operating across the full stack of what "technical growth" means: CMS architecture, hands-on product-style builds (APIs, integrations, AI-powered tooling), etc.

• Have built and shipped growth-oriented products or tools.

• Strong enough technical judgment to evaluate and eventually manage specialists in SEO/AEO and website ops if you're not doing that work yourself long-term.

• Thrive in ambiguity — this role starts as a mix of building things yourself and figuring out what to hire for, and the shape of your team six months from now may look different from what's written here.

• Experience standing up a website or product experience across multiple international markets or languages.

• Experience with AI/LLM-powered tooling in a growth or marketing context

• Experience with tools like Clay, Webflow, Gumloop, Dust, etc.