Agent Education Manager

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Decagon's Enablement team builds and delivers the programs that unlock product expertise for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon's agents work into the confidence and skill needed to build concierge experiences.

As Decagon continues to scale its strategic accounts and broaden its partner ecosystem, we're investing in how we deliver that expertise – expanding the programs we run, deepening the impact of every session, and extending our reach without diluting quality.

This team is a critical part of Decagon’s delivery model and drives meaningful business outcomes. By teaching users how to build high-performing AI agents, we:

• Build confidence in the product, helping close deals faster

• Make users self-serve more, improving the efficiency of our delivery teams; and

• Drive customer engagement and loyalty, reducing churn.

We're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents within Decagon; and internally, advising our delivery teams on what enablement programs will drive the best outcomes for their customers. This role spans both pre-sales and post-sales.

• 4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product marketing, ideally in B2B SaaS.

• Experience making complex, technical products feel approachable to a wide range of audiences.

• Strong customer presence with exceptional written, verbal, and presentation skills.

• Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.

• A collaborative mindset with a knack for partnering cross-functionally.

• Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.

• Familiarity with conversational AI, agent platforms, or technical deployment work.

• A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.