Customer Service Representative – Workday Supplier Workstream

US·Atlantamid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Respond promptly to support requests via tickets, phone calls,

Requirements Summary

HybridJob Type: Contract Role Overview:You will provide Tier 1 and Tier 2 support for the Workday Supplier Workstream, assisting internal teams, external vendors, and agency stakeholders.

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Respond promptly to support requests via tickets, phone calls, and emails regarding the Workday Supplier Module and Supplier Portal
→Assist external vendors and internal staff with supplier portal registration, tax form submissions, banking updates, and profile maintenance
→Guide users through invoice submission issues, purchase order matching problems, payment inquiries, and workflow errors
→Log, categorize, and track support tickets, escalating complex issues to Tier 3 analysts
→Educate end-users and vendors on portal navigation and self-service features
→Update knowledge base articles, SOPs, and quick-reference guides to improve user self-service