Collections Analyst

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  Manage a portfolio of Customer accounts, prioritizing collection efforts based on a combination of size of outstanding balance and aging status of the account.

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  Manage assigned customer accounts to ensure timely payment of invoices. Initiate contact with customer accounts payable departments via phone, email, and mail to follow up on past-due invoices.

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  Research and resolve payment discrepancies and billing disputes by collaborating with internal departments, such as sales, order management, and customer service.

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  Proactively contact clients by phone, email, and other channels to follow up on outstanding balances.

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  Escalate accounts with unresolved payment issues to management or legal teams when necessary.

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  Monitor customer credit risk for customers with sizeable outstanding balances and/or who are paying outside of agreed payment terms.

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  Assist with other accounts receivable duties, such as running customer credit checks, chasing payment support for payment application, assisting with new customer onboarding and various other activities.

• 3+ years of B2B collections or accounts receivable experience.

• Proactive approach and a strong sense of ownership to collections.

• Strong verbal and written communication skills with professional telephone manner.

• Strong communication, negotiation, and customer service skills.

• High level of organization and attention to detail, with the ability to manage a large number of accounts and prioritize tasks effectively.

• Ability to work independently and collaboratively with cross-functional teams.

• High school diploma or equivalent required; a degree in accounting, or a related field is a plus.

• Proficiency in Excel. Proficiency with ERP/CRM or accounting systems (NetSuite, Salesforce, or similar). Past experience working within a Collections Tool/System is a plus.

• Comfortable working with financial data and reporting tools.

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.