Senior Collections Analyst

Yext is searching for a Senior Collections Analyst to join our growing India Operations Center (IOC) as part of the global Finance Team. Reporting to the Team Lead, Collections based in IOC,  this role plays a critical part in ensuring timely, accurate, and efficient collections for customers across regions. The ideal candidate will bring a strong background in collections, excellent communication skills, and the ability to work under tight deadlines, think critically to resolve complex issues, and collaborate effectively with multiple teams across the organization.

What You'll Do

• Follow up on outstanding invoices, process adjustments, advise on payment plans, and process terminations as needed in accordance with company policies.
• Reduce DSO through proactive system reviews and the timely investigation and resolution of discrepancies or customer issues.
• Work closely with Revenue Operations to ensure complex enterprise and partner contracts are set up correctly in our systems and adhere to policy standards.
• Collaborate with Deal Desk, Sales, Legal, and other internal teams (including U.S.-based stakeholders) to address collections-related inquiries and issues
• Respond to internal and external inquiries regarding collections and contracts and build strong working relationships with global teams.
• Participate in system enhancements, including scoping, testing, and documenting new billing and collections processes.
• Assist with monthly and quarterly close activities, reporting, and variance analysis.
• Support external audits by preparing required documentation and providing timely responses during quarterly and annual reviews.
• Provide training and knowledge sharing with junior IOC team members as needed.

• BA/BS degree in Accounting, Finance, or related field, or similar college-level education. 
• 4+ years of experience in Billing and Collections or other accounting-related fields.
• Experience with Salesforce, Zuora, NetSuite, or equivalent systems is required.
• Flexibility to overlap with U.S. time zones (primarily EST) is required during critical close periods and to support cross-regional collaboration.
• Strong Excel skills; proficiency with MS Office Suite.
• Ability to multitask, prioritize work, and meet tight deadlines in a fast-paced environment with a proactive approach to problem-solving.
• Excellent written and verbal communication skills.
• Strong attention to detail, time management, and organizational skills.
• Comfortable working independently and as part of a remote, globally distributed team.
• This role will be based out of our Hyderabad office and will require regular in-office presence, with remote flexibility available in line with company policy.
• Prior experience working in an international business environment.

• Background in SaaS industry billing and collections practices.

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