Customer Care Representative

Delinea is seeking an entry-level Customer Support Agent to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts, and solve technical questions.

This individual should have the ability to review customer cases, and devise the most efficient way to assist the customer, while maintaining a clear, professional, and efficient customer interaction.

This position reports directly to the Customer Support team manager.

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  First-line post-sale case response via email, phone, chat and CRM cases

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  Initial case triage and resolution plan

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  Follow guidelines and workflow steps for escalation

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  Maintain a concise and efficient customer response

• First-line post-sale case response via email, phone, chat and CRM cases

• Initial case triage and resolution plan

• Follow guidelines and workflow steps for escalation

• Maintain a concise and efficient customer response

• Trustworthy, self-motivated, and reliable

• Accountability, transparency, and ownership

• Desire to work in a dynamic and challenging environment

• Organized and methodological with great attention to detail

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.