Customer Success Manager - German Speaking

Germanyfull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

About Delinea:Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise.

Technical Tools

salesforcecustomer-successcybersecuritysaas

Responsibilities

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Be the client advocate and product specialist for assigned customers.
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Develop and implement scalable methods for communicating best practices to customers.
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Identify at-risk accounts and take appropriate action and/or escalate as needed.
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Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise.
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Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution.
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Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers.
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Regularly monitor customer health and communicate results with regional sales, support, and renewals teams.
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Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
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Work closely with customers on renewal during the Customer Journey for optimal retention.
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Create direct relationships with sales teams to drive expansions.
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Review client requests with technical support, product management, and regional sales teams and escalate as necessary.
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Schedule and conduct regular reviews with customers and communicate results.
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Develop, prepare, and nurture customers for advocacy.
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Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars.

BA/BS preferred or equivalent experience
4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
Knowledge of privilege access management and cybersecurity best practices
Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions
Competency with Salesforce and Customer Success Management platforms
Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
Excellent verbal and written communication skills

Nice to Have

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Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.

What We Offer

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✓We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

✓We invest in people who are smart, self-motivated, and collaborative.

✓What we offer in return is meaningful work, a culture of innovation and great career progression.

Spirited - We bring energy and passion to everything we do

Trust - We act with integrity and deliver on our commitments

Respect - We listen, value different perspectives, and work as one team

Ownership - We take initiative and follow through

Nimble - We adapt quickly in a fast-changing environment

Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.