Manager, Data Governance

This is a build role: the Manager will stand up the data governance function from the ground up, including policy, process, team, and tooling. The mandate spans account hierarchy integrity, customer hierarchy controls, OFAC/sanctions screening, and account-creation gatekeeping — all delivered through an AI-first operating model where automation handles detection and research, and humans make or approve final changes to transactional systems.

Data Governance Policy & Team Build-Out

· Design and stand up Delinea's data governance policy covering account hierarchy structure, deduplication standards, and change control in collaboration with key stakeholders.

· Build, hire, and lead a Mexico City-based team of data governance analysts, establishing team structure, workflows, and performance standards.

· Define and document standard operating procedures for all core data governance workflows.

Account Hierarchy Integrity

· Own the accuracy of account hierarchy relationships in Salesforce, with particular focus on Global, Strategic, and Enterprise accounts.

· Establish and maintain an accurate, single source-of-truth Delinea customer hierarchy, with controls governing any hierarchy changes.

· Eliminate and prevent account/contact duplication through proactive monitoring and remediation processes.

· Ensure hierarchy and customer count data is maintained to a standard suitable to feed official customer counts in a future IPO-ready organization, including clear audit trails for all changes.

OFAC / Sanctions Screening

· Establish and own a process for OFAC screening on both in-process deals and channel-sourced opportunities.

· Ensure screening occurs as early as possible in the opportunity management process and always before booking.

· Maintain clear escalation and resolution procedures for flagged matches, in partnership with Legal/Compliance.

Account Creation Gateway & SLAs

· Act as the gateway for all new account creation in Salesforce, ensuring new accounts are properly researched and correctly placed within the customer hierarchy before creation.

· Establish and maintain SLAs for account research and creation turnaround time.

· Monitor SLA performance and continuously improve account-creation throughput without compromising data quality.

AI-First Operating Model

· Take an AI-first approach to the function, leveraging automation and AI tooling to handle detection, matching, research, and flagging at scale.

· Reserve human effort for making and approving final changes to transactional databases, ensuring appropriate control and accountability sit with people, not automation.

· Continuously evaluate new AI/automation tooling to improve accuracy, speed, and analyst productivity.

· 5+ years of experience in data governance, data quality, or Salesforce data operations, including experience with account/customer hierarchy management.

· 2+ years of people management experience, ideally building or scaling a new team.

· Direct experience with Salesforce account/contact data models; experience with data quality/dedup tooling (e.g., Openprise, Data.com, Cloudingo, Validity (DemandTools) strongly preferred.

· Familiarity with OFAC/sanctions screening processes and tools, or strong ability to quickly learn and implement compliance-driven workflows.

· Experience establishing SLAs and operating within a controls-oriented environment; exposure to SOX or IPO-readiness data controls a strong plus.

· Demonstrated interest in and experience applying AI/automation tools to data quality or operations workflows.

· Fluent English required; based in Mexico City.

· Bachelor's degree required.

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.