Technical Support Engineer I

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support

team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern

technologies and concepts and solve technical questions.

This individual should have significant technical knowledge and understanding of IT,

networking, and cyber security concepts, combined with the ability to troubleshoot technical

customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager and based remote in the UK with a preference for the Belfast area.

Provide post-sales phone and email support to the Delinea customer base.

Resolve technical customer problems and drive process/policy improvements through root cause analysis.

Call customers to troubleshoot technical issues.

Participate in group problem solving meetings to overcome challenging issues.

Researching and solving complex issues.

Working closely with Team Lead to meet SLA and customer requirements.

Test and verify product functionality to reproduce customer issues.

Document detailed failure and solution information within cases.

2+ years in a Technical Support Engineer role preferred.

2-year degree required; 4-year degree in Computer Science or related program a plus.

Experience with SQL 2014 or higher.

Ability to write and demonstrate SQL queries or scripts preferred.

Experience with PowerShell, Bash or other scripting languages a plus

The ability to code in any programming language is a plus.

Knowledge of installing and maintaining webservers (IIS etc.).

Prior working experience with .NET applications is highly desired.

The ability to troubleshoot applications deployed in a Mac OS environment is a plus.

Strong written and verbal English skills required.

Ability to work with diverse worldwide team members and management.

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.