Technical Account Manager

 

Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.

Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers.

Help maximize the company’s revenue.

Expand current relationships with customers, focusing on the development of new products and operations.

Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs.

Work together with Product and Engineering teams to help customize specific products for customers.

Manage customer expectations and lead them to customer satisfaction.

Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers.

Monitor the progress of the product integration and ramp up to ensure that they are successful.

Bachelor’s degree in engineering or computer science.

4+ Years of experience in similar positions.

Experience in dealing with customers from a technical approach.

Experience in working and understanding APIs, with the capability of explaining them to third parties. 

Fluent written and spoken English.

Knowledge of SQL required.

Experience in delivering client-focused solutions based on customer needs.

Passion for customer success and deep interest in understanding client needs.

Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.

Excellent analytical, technical, problem-solving and project management skills.

Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.

Experience in payments is a plus.

Ability to write and speak other languages is a plus.

What do we offer? 
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Work From Anywhere: Team members can work while traveling for up to 3 months every year.

 

 

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

 

Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!