Account Management Team Lead - Italian speaking

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Commercial Team Lead (SMB) to join our Manchester team. In this role, you’ll lead a team of Italian-speaking Account Managers to drive growth for our small and medium-sized restaurant partners across the Italian market.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

You’ll be joining the SMB Account Management team. We focus on the heart of Deliveroo’s marketplace: the independent restaurants and small chains that provide the variety our customers love. Your mission is to scale this department by coaching talent and refining our commercial strategies.

• Directly manage and develop a team of Account Managers with varying levels of expertise, overseeing recruitment, performance frameworks, and reward.

• Coach the team through regular 1:1s and development plans, focusing on commercial best practices like contract negotiation and growth pitching.

• Maintain high team morale and engagement, ensuring a high-performance culture with low turnover.

• Manage resources and prioritise workloads to ensure the team consistently hits growth and retention targets.

• Partner with Learning & Development to create high-value training content that elevates the team's commercial impact.

• Use data and performance analytics to adjust targets, measure success, and report progress to the Head of Account Management.

• Act as a stakeholder for the SMB department on cross-functional projects, ensuring the needs of the Account Management team are represented.

• Resolve complex partner escalations, identifying root causes to improve overall service quality and procedural efficiency.

• Technical proficiency with Salesforce (specifically High Velocity Sales).

• Experience working within the food-tech or marketplace industry.

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!