Sr Learning Content Specialist

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

The Learning Content Specialist (LCS) collaborates closely with the Curriculum Manager, Instructional Designer, Product, and Customer Support teams within Deltek. They contribute to the planning, creation, development, delivery, and maintenance of learning materials. They align content with product priorities, while collaborating with the Instructional Designer to ensure high-quality, professionally presented materials. Working with Product and Customer Support teams, the LCS ensures accuracy and relevance of training content, facilitating customer success.

Duties/Responsibilities: 

Takes responsibility, with minimal supervision, for researching and creating content for client training assets.  
Participates in non-complex projects. Develops a basic understanding of Deltek and Customer Learning Experience's Organizational Goals. Participates in team decision-making about style, technology, and process issues. Participates in learning activities to build skills and knowledge. Contributes to a supportive and friendly team that values inclusivity and is invested in learning, knowledge sharing, and each other.

• →Demonstrates Core Product Knowledge. 
• →Executes and manages low-profile projects with assistance. 
• →Acts as a Shadow Instructor during Live Delivery Events. 
• →Demonstrates a dedication to Customer Focus. 
• →Exemplifies Deltek Values. 
• →Improves soft skills, product knowledge, and general knowledge by meeting training goals.  
• →Contributes to the development of questions for certification exams by creating and reviewing questions submitted by others. 
• →Use AI tools to assist with routine tasks (e.g., drafting emails, summarizing meetings). 
• →Improve personal productivity (e.g., proofreading, scheduling) using AI applications. 
• →Apply AI to enhance content creation, including developing learning materials, editing audio, and enhancing video content (e.g., generating presentations or training videos from transcripts). 
• →Automate multi-step manual tasks and workflows using AI tools. 

Qualifications
2-5 years of experience in content creation and instruction. Or, a Bachelor’s degree in Finance, Technology, or Education (considered but not required).

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