Commercial Implementation & Service Engineer - Australia

At Dexory, we are redefining how logistics operates by combining world-class talent with cutting-edge technology. Our mission is simple but ambitious: to give companies unmatched, real-time visibility into their operations through autonomous data capture and advanced insights.

• Act as the primary customer contact for the end-to-end deployment and installation of Dexory's hardware and software platforms.
• Coordinate with customers to plan and schedule installations, encompassing mechanical, electrical, software, and network components.
• Execute on-site system setup, configuration, calibration, and commissioning in accordance with project specifications.
  Field Service & Maintenance
• Perform on-site and off-site servicing, fault-finding, and repairs for Dexory robots and associated equipment.
• Develop, implement, and action work instructions for service, repair, and maintenance tasks.
• Develop and implement service plans aligned with Engineering recommendations to maximise fleet uptime.
• Maintain product traceability records and ensure product currency across all client sites.

• Maintain proactive and effective communication with customers to resolve technical issues and ensure successful completion of all deployment and service activities.
• Ensure team compliance with quality assurance processes and actively contribute to continuous improvement initiatives.
• Ensure team compliance with health and safety regulations at all times.
• Display excellent standards of workmanship and leadership throughout all stages of training and deployment.

• Develop, maintain, and update installation, deployment, operational, and troubleshooting documentation for both customers and internal stakeholders.
• Fulfil additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner.

• 5+ years of hands-on experience in electro-mechanical assembly and field service within a precision industry (e.g. Robotics, Motorsport, Aerospace, Automotive, Railway).
• Proven experience with hardware in operational environments, including system assembly, disassembly, on-site debugging, and repair.
• Strong electrical and mechanical diagnostic skills, with demonstrated ability to address technical challenges effectively on customer premises.
• Strong software debugging and problem-solving skills, with experience supporting hardware-software integrated systems.
• Excellent oral and written communication skills, with the ability to present complex technical information clearly to diverse audiences.
• Ability and willingness to travel frequently to client sites domestically and internationally (valid passport without travel restrictions required).
• Impeccable attention to detail and a driven, flexible attitude to working hours and location.
• Ability to work effectively within a team and to lead a team through challenging situations.
• Full, clean driving licence.

• Prior experience with autonomous hardware systems or computer vision applications.
• Familiarity with business software tools such as Jira, Confluence, Slack, and Google Workspace.
• Experience with manufacturing software such as Manufacturing Execution Systems (MES).
• Linux operating system experience.
• Knowledge of root cause analysis (RCA) methodologies.

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training